Job Purpose:
The Senior Order Processing Coordinator is a primary point-of-contact for the Sales Teams, Country Operations Lead, Finance and Logistics. This position primarily covers Sales and/or PO Orders processing for various vendors with required supporting documents focusing on mega deals. This position requires follow-up with vendors on orders status and provide the information to Logistic team for delivery arrangement. This position requires mentoring of new/existing team members and extend support to manager/team lead in issues and inquiries.
Responsibilities:
To validate supporting document and process Sales Order request of complex/mega deals
Analyse issues, propose solution and work on error rectification in system
Guide and mentor new/existing team members
Participate in process improvement project and discussions
Extend support and assistance to manager/team lead on issues/inquiries
To validate supporting document and process complex/mega deals order within SLA
To assist team members in reducing order requests backlogs
Mentor new/existing team members
Knowledge, Skills and Experience:
3 to 5 Years of relevant work experience.
Bachelor\'s Degree with Business/IT/Supply Chain Field of Study preferred.
Able to execute instructions and to request clarification when needed.
Possesses strong data entry skills.
Able to perform basic mathematical calculations.
Able to recognize and attend to important details with accuracy and efficiency.
Able to communicate clearly and convey necessary information.
Able to converse and write effectively in English.
Able to interact effectively with all levels of management.
Possesses strong multi-cultural interpersonal skills.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to work independently with minimum supervision.
Able to maintain confidentiality of sensitive information
Able to build solid, effective working relationships with others.
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
Able to quickly learn new systems and technology.
Able to use relevant computer system applications at an intermediate level
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