Job Description

RESPONSIBILITIES Strategy Contribute to the development of short- and long-term strategic network improvement goals as defined by domain. Processes Change Management - Network related major changes and Critical Migrations. Regulatory & Business Conduct Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/ team] to achieve the outcomes set out in the Bank&rsquos Conduct Principles: Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association. Key Stakeholders Regional and Global Network Teams, Security Teams, Wider Technology Support teams and management, Application/Business Support. Other Responsibilities SME level guidance & knowledge managing complex network changes and major deployments Key engagement with external service providers, vendors, Advance TAC, regional and global network teams, security teams, wider technology support team and management, application/business support. Manage excellence in Incident / Problem / Change Management of SCB Global WAN/LAN & Security Infrastructure Manage High Critical Incident calls that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support Ensure end-to-end root cause analysis and regular reporting for production issues is carried out in a way that meets business and technology requirements Support system audits when asked and ensure all holes and vulnerabilities are closed in and the sign-off. Recommend and manage relevant end-to-end service improvement initiatives to address risk mitigation and service stability. Ensure accurate and regularly updated information related to network physical inventory, logical inventory, network diagram, network traffic flow, technical troubleshooting documents and operational process documents. Demonstrates continuous effort for identifying problematic areas and providing permanent fixes. Communicating and interacting with clients for providing expert advice. Assist in implementing Global Projects, owning the processes and documentation as required by individual Projects. Provide technical direction for systems migration and integration. Meeting and exceeding defined service level metrics on timeliness and accuracy. Work as a global team to manage the operations of multiple customers with multiple shift operations. Focus on maximizing customer experience while optimizing costs. ROLE SPECIFIC TECHNICAL COMPETENCIES Minimum 8+years of experience i Network L2 support Hands-on working knowledge in Network WAN/LAN with Security technology and Operational experience with BFSI industry or in a RIM profile handling large enterprise Banking and Financial Services Industry experience. SME level technical & analytical skills, with experience in root cause analysis and network performance tuning is necessary Switching / Routing (WAN & LAN) - Cisco , F5 and Juniper Added Advantage - Security Platforms like - Juniper SRX, Netscreen, Cisco ASA Firewalls, VPN Gateways andIP Services like DNS, DHCP, IPAM, AAA Platforms QUALIFICATIONS : Training, licenses, memberships and certifications Industry certifications - CCNP / CCIE Equivalent is necessary. About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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