Job Description

JOB DESCRIPTION:

MAIN RESPONSIBILITIES

• Maintain deep, current knowledge about medical and nutritional science, the evolving healthcare landscape, and emerging digital trends to support selling and educating a broad and deep network of HCPs about Abbott products
• Contribute to the long-term growth of Abbott Nutrition products in territory by increasing awareness among Health Care Professionals on the important role of nutrition in improving quality of life, and the superiority of Abbott products to competitor brands.
• Gain new business and grow existing business through a multichannel, customer engagement strategy that builds HCP confidence in and loyalty to Abbott products.
• Develop and maintain strong relationships with HCPs throughout customer accounts at different levels of responsibility and influence using existing relationships with HCPs and others to expand customer network
• Use data and insights from digital and other omnichannel activities to refine HCP profiles and choose engagement activities that will fit the needs, preferences and goals of each individual HCP
• Collaborate with cross-functional teams to support patient education regarding nutrition and Abbott brands, influence customer and patient choice of nutrition products, and deliver a consistent, end-to-end customer engagement experience
• Measure progress against customer and account objectives and take action to meet targets
• Act in alignment with compliance and regulatory expectations

MAIN PURPOSE OF ROLE

• Integrates knowledge about nutrition, science, omnichannel engagement and the healthcare landscape to deliver customized value to HCPs at all points in the adoption curve
• Builds and maintains strong relationships with HCPs (gains trust and respect) using multiple engagement platforms/channels (including digital, remote/virtual and face-to-face)
• Applies customer insights as a two-way process: using engagement data to inform strategy/activities, and collecting feedback/behavioral data to further refine customer profiles and engagement strategy
• Works collaboratively with cross-functional teams (Marketing, SFE/Training and others) to optimize customer engagement

QUALIFICATIONS

Associates Degree (\xc2\xb1 13 years)

Experience/Background

Minimum 1 year

The salary for this role is between: N/A

JOB FAMILY: Sales Force

DIVISION: ANI International Nutrition

LOCATION: Malaysia
Pulau Pinang : George Town

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 25 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott