Job Description

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About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 779,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

SN833 WO#7 PRO

Job Title: Senior (L3) - OCOE

Domain: PRO

Sub-Domain: OCOE

Experience Level: L3 (6-9 years of experience)

Location: Kuala Lumpur

Job Summary:

We are looking for a highly experienced Application Maintenance / Production Support Engineer (L3) to provide advanced support for mission-critical applications within the OCOE sub-domain. The role requires strong technical expertise in Java Spring Boot and ReactJS, along with database and Linux administration knowledge, to ensure the stability, reliability, and performance of production systems.


The candidate will be responsible for handling escalations, performing root cause analysis, and driving permanent fixes for recurring issues.

Key Responsibilities:

Act as the L3 support escalation point for application incidents and service requests unresolved by L1 and L2 teams. Perform deep-dive analysis and resolution of complex application and production issues. Provide bug fixing, minor enhancements, and performance tuning in Java Spring Boot and ReactJS applications. Ensure database performance, stability, and integrity across Oracle, MariaDB, PostgreSQL, or equivalent RDBMS platforms. Conduct root cause analysis (RCA) for recurring problems and recommend permanent solutions. Work closely with development, infrastructure, and business teams to ensure smooth transition of changes and releases to production. Participate in incident, problem, and change management processes as per ITIL standards. Implement proactive monitoring, logging, and alerting to minimize downtime and improve system resilience. Create and maintain runbooks, standard operating procedures (SOPs), and technical documentation. Support on-call rotation and provide timely response to critical outages. Contribute to continuous service improvement by automating repetitive support activities.

Required Skills & Experience

6-9 years of overall IT experience with a strong background in application maintenance / production support. Proven expertise in Java Spring Boot (backend) and ReactJS (frontend). Strong hands-on experience with Oracle, MariaDB, PostgreSQL, or equivalent RDBMS. Proficiency in Red Hat Enterprise Linux / Linux OS for troubleshooting and support. Strong debugging, log analysis, and performance tuning skills. Familiarity with ITIL processes for incident, problem, and change management. Excellent communication and stakeholder management skills. Ability to work under pressure in a 24x7 production environment.

Nice-to-Have Skills

Experience in high-availability and large-scale production environments. Knowledge of CI/CD pipelines and DevOps tools. Exposure to cloud platforms (AWS, Azure, GCP). Hands-on experience with Docker / Kubernetes. Scripting skills (Shell, Python) for automation and monitoring.

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.



Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.