Job Description

About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB\'s purpose is to build the future of ASEAN. Our purpose guides The UOB Way - that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.About the DepartmentUOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank\'s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.Job Responsibilities

• Process and authorize credit & debit card transactions in a timely and accurate manner.
• Perform voice-authorisation and give assistance to merchants and customers at POS transactions.
• Meeting Service Level Agreements (SLA) standards on pick-up call (for merchants and customers).
• Manage email duties, assisting Call Centre & RMs on block/unblock cards, temporary increase limit adjustment, and bypass security check for customers.
• Supporting Cards & Payments (CPP) - CPP and Cards Operationss - COPC to process Authorisation code for unsecured products.
• Establish and maintain relationships with merchants, providing support and guidance on credit & debit card transaction processes.
• Assist merchants with inquiries and resolve any issues related to card authorizations.
• Assist in transaction code cancellation request receive from merchants, customers and Contact Centre.
• Respond to customer inquiries regarding credit & debit card transactions and account statuses.
• Monitor and review card transactions for potential fraud and irregularities.
• Monitor cards transaction in real time alerts queue and identify high risk transactions.
• Monitor and analyze transactions to detect fraudulent activities using Visa/Mastercard fraud detection tools.
• Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost & stolen card, and Credit Master attacks. Block/unblock cards, and attempt transaction cancellation when necessary.

Job Requirements

• Diploma or equivalent qualification preferred.
• Open to entry level, training is provided.
• Able to use MS Office and possess good written and communication skills.
• Pleasant disposition with good interpersonal skills.
• Possess strong analytical skills.

Be a part of UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a difference.Apply nowStartPlease wait...

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