Job Description

POSITION GENERAL SUMMARYManage the operations of the airport according to policies, procedures and regulatory requirements to ensure a safe, secure and comfortable
environment for airport usersESSENTIAL POSITION FUNCTIONS

• Manage all personnel working in his/her shift to ensure efficiency of operations.
• Monitoring facilities serviceability and ensure fault are rectified
• Monitor cleaning to ensure contractor meets standard set.
• Ensure departure and arrival formalities meet standard set
• Attend to complaints by customers and air travelers
• Attend to VVIP movement and vendor and give necessary assistance
• Liaise with other agencies to ensure smooth running of airport
• Represent Airport Manager in case emergency develop until relieved. Send necessary report to AOC, MASB HQ as directed by Airport Manager.
• Ensure concessionaires provide quality services and follow operations hours specified.
• Monitor the punch card and prepare report.
• To carry out directives given by Airport higher authority.

Key Challenges

• Complying with DCA and ICAO requirements (SARPs)
• Fulfilling airlines or aircraft operator\'s requirements and demands.
• Political influences
• Liaising with Govt agencies, stakeholders, passengers and airport users.
• Implementation of approved budget, MASB/MAHB Policies and Procedures.
• Coordinating and facilitating the passengers, aircraft and cargo movements.

Skills

• Able to work independently with minimum supervision
• Possess good communication and interpersonal skills
• Customer service oriented with pleasant personality
• Good in both written and spoken Bahasa Malaysia and English
• Preferably possess working knowledge in SAP
• Must be computer literate

Relevant IndustriesExternal

• Diploma with a minimum of 3 years relevant working experience

EducationExternal

• Diploma in any discipline preferably in Engineering/ Management/ Transportation/ Airport Management

Additional InformationOpen for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 4 June 2024.
Only shortlisted will be notified.

Malaysia Airports