Job Description

POSITION GENERAL SUMMARY

Manage the operations of the airport according to policies, procedures and regulatory requirements to ensure a safe, secure and comfortable
environment for airport users

ESSENTIAL POSITION FUNCTIONS

• Manage all personnel working in his/her shift to ensure efficiency of operations.
• Monitoring facilities serviceability and ensure fault are rectified
• Monitor cleaning to ensure contractor meets standard set.
• Ensure departure and arrival formalities meet standard set
• Attend to complaints by customers and air travelers
• Attend to VVIP movement and vendor and give necessary assistance
• Liaise with other agencies to ensure smooth running of airport
• Represent Airport Manager in case emergency develop until relieved. Send necessary report to AOC, MASB HQ as directed by Airport Manager.
• Ensure concessionaires provide quality services and follow operations hours specified.
• Monitor the punch card and prepare report.
• To carry out directives given by Airport higher authority.

Key Challenges

• Complying with DCA and ICAO requirements (SARPs)
• Fulfilling airlines or aircraft operator\'s requirements and demands.
• Political influences
• Liaising with Govt agencies, stakeholders, passengers and airport users.
• Implementation of approved budget, MASB/MAHB Policies and Procedures.
• Coordinating and facilitating the passengers, aircraft and cargo movements.

Working Relationship

WHO

FROM

PURPOSE

• Airport Operations

• MASB

• Assist in any personnel issue and updating information require by airport or headquarters level

• Engineering

• MASB

• Offer assistance to any personnel from Engineering at airport or headquarter level

• AFRS

• MASB

• Offer assistance to any personnel from AFRS

• AVSEC

• MASB

• Offer assistance to any personnel from AVSEC at airport or headquarter level

• Finance

• MASB

• Offer assistance to any personnel from Finance at airport or headquarter level

• Commercial

• MASB

• Offer assistance to any personnel from Commercial at airport or headquarter level

Dimension

Competencies

Collaboration

Commercial Orientation

Customer Centricity

Develops and Empowers

Driving Excellence

Skills

• Able to work independently with minimum supervision
• Possess good communication and interpersonal skills
• Customer service oriented with pleasant personality
• Good in both written and spoken Bahasa Malaysia and English
• Preferably possess working knowledge in SAP
• Must be computer literate

Relevant Industries

Internal

• Diploma with a minimum of 2 years relevant working experience in Supervisory role OR
• HSC/ STPM with a minimum of 5 years relevant working experience in Supervisory role OR
• MCE/ SPM with a minimum of 7 years relevant working experience in Supervisory role
• Must achieve and maintain performance for two (2) consecutive years of at least 1 year - Exceptional / A or Outstanding / B and or 1 year - Minimum Meet Expectations/C
• The employee must not be subjected to any form of Disciplinary action for the past 36 consecutive months immediately preceding the promotion.

External

• Diploma with a minimum of 3 years relevant working experience

Education

Internal

• Diploma in any discipline preferably in Engineering/ Management/ Transportation/ Airport Management OR
• STPM / Certificate in any discipline preferably in Engineering/ Management/ Transportation/ Airport Management OR
• MCE / SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

External

• Diploma in any discipline preferably in Engineering/ Management/ Transportation/ Airport Management

Malaysia Airports