Job Description

POSITION GENERAL SUMMARY

To assist the Senior Operation Officer in the monitoring of the Terminal operations; Airside operations and to ensure compliance with all related documents

ESSENTIAL POSITION FUNCTIONS

• Ensure highest standards of cleanliness in the terminal building and ensure cleaning contractor follows the contract
• Ensure all facilities/equipment are operational at all times
• Ensure all charges are paid promptly
• Ensure all directives being carried out and obeyed for the smooth running of terminal operations
• Receive payment on all security charges example airport passes; escort charge and vehicle/driving permit
• Carry out survey for airport efficiency evaluation
• Report any incident/accident to Head of Operations immediately
• Carry out any directives given by airport higher authority.

Key Challenges

• To ensure highest standards of cleanliness is achieved according to the standard set by the management (daily inspection of all toilets is required)
• To handle and resolve all customers complaint
• To coordinate with other units as to ensure all facilities provided are in good working condition

Working Relationship

WHO FROM PURPOSE

• Engineering Staff

• Engineering

• Maintenance of Airport facilities

• AFRS Staff

• AFRS

• Matters pertaining to AFRS unit

• Operations Staff

• Operations

• Serviceability of Airport facilities and smooth of Airport operations

• Manager AVSEC

• AVSEC

• Matters pertaining to AVSEC unit

• Vendor staff

• Various vendors

• Compliance to the contracts

• Government staff

• Local Authorities

• Matters pertaining to government rules and regulations

Dimension

Competencies

Collaboration

Commercial Orientation

Customer Centricity

Develops and Empowers

Driving Excellence

Skills

• Possess basic knowledge on Airport Operations Management

Relevant Industries

Internal

• Preferable diploma with minimum 1 year relevant working experience OR
• STPM/ Certificate with minimum 5 years relevant working experience OR
• SPM with minimum 7 years relevant working experience
• Must achieve and maintain the following performance rating for two (2) consecutive years of at least - Exceptional / A or Outstanding / B - Minimum Meet Expectations / C
• The employee must not be subjected to any form of Disciplinary action for the past 36 consecutive months immediately preceding the promotion.

External

• Preferable diploma with minimum 1 year relevant working experience

Education

Internal

• Diploma in any discipline preferably in Engineering/ Management/ Transportation OR
• STPM/ Certificate in any discipline preferably in Engineering/ Management/ Transportation OR
• SPM with Credit in Bahasa, Pass in Bahasa and Mathematics

External

• Diploma in any discipline preferably in Engineering/ Management/ Transportation

Additional Information

Malaysia Airports