Job Description

GENERAL SUMMARY

• Ensure smooth and effective operation of Information Services. Provice efficient and quality service at all customers. Train; guide and supervise subordinates on their job.

ESSENTIAL POSITION

• Lead the operation of the Information Services
• Supervise subordinates in the team on daily operation matters
• Handle customer relations service and handle complaints from customers
• Advise subordinates in resolving problems and completing work
• Respond to issue arises from any operational activities and escalate it to immediate superior
• Update Standard Operating Procedure on information counter service when necessary
• Collate information and produce report related to assigned unit
• Monitor staff performance and conduct on company\'s dress code and practices
• Handle VVIP/ VIP movement
• Monitor subordinates annual leave; medical leaves; off day and sending monthly report to HR/ AM
• Ensure that all leave forms and overtime forms are completed before submit to office
• Prepare and review staff monthly roster
• Ensure that announcement made is clear and precise
• Get latest and accurate information on flight data
• Provide customers with the latest and accurate information on flight information
• Answer all calls within 3 rings; answer politely and professionally
• Attend briefing meeting as and when required
• Perform other duties as assigned

Key Challenges

• Disseminate information to customers in professional manner
• Managing difficult situations in serving the customers
• Supervising subordinates in ensuring excellent service

Working Relationship

WHO

FROM

PURPOSE

• Operations Staff

• Operations

• Service ability of Airport facilities and smooth of Airport operation

• Engineering Staff

• Engineering

• Maintenance of Airport facilities

• AFRS Staff

• AFRS

• Matters pertaining to AFRS unit

• AVSEC personnel

• AVSEC

• Security operations at the airport

• Airlines & Ground Handler staff

• Airlines & Ground Handlers

• Matters pertaining to flight movement, schedule and other related information

• Government staff

• Local Authorities

• Matters pertaining to information of aircraft movement and other related information

Dimension

Competencies

Collaboration

Commercial Orientation

Customer Centricity

Develops and Empowers

Driving Excellence

Skills

• Possess good communication and interpersonal skills
• Customer service oriented with pleasant personality
• Good in both written and spoken Bahasa and English
• Preferably fluent in foreign language e.g. Mandarin or Arabic

Relevant Industries

Internal

• Preferable diploma with minimum 1 year relevant working experience OR
• STPM/ Certificate with minimum 5 years relevant working experience OR
• SPM with minimum 7 years relevant working experience
• Must achieve and maintain the following performance rating for two (2) consecutive years of at least - Exceptional / A or Outstanding / B - Minimum Meet Expectations / C
• The employee must not be subjected to any form of Disciplinary action for the past 36 consecutive months immediately preceding the promotion.

External

• Preferable diploma with minimum 1 year relevant working experience

Education

Internal

• Diploma in any discipline OR
• STPM/ Certificate in any discipline OR
• SPM with Credit in Bahasa, Pass in Bahasa and Mathematics

External

• Diploma in any discipline

Additional Information

Open for Malaysian citizen only.
Please be reminded that only online application will be entertained.
Applications should reach us no later than 1 March 2023.
Only Shortlisted candidates will be notified.

Malaysia Airports