Senior Processing Executive
Petaling Jaya, Malaysia
Job Description
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In KONE to support the business performance excellence, KONE Shared Services has joined forces with finance operations to form the new KONE Business Services (KBS), a one stop shop for all business services. KBS will help in driving better efficiency, improving data quality, and providing seamless end to end process expertise. KBS will actively partner with the business lines and functions to provide end to end process governance, work toward joint targets with business. We execute transactions that are part of KONE Operations or Financial processes. Ensuring process compliance and controls are applied to each transaction.
Why this role?
The Senior Processing Executive reports to KBS Finance Manager and responsible for the correct and high-quality execution of transactions belonging to any process being part of the KBS scope. The Processing Executive role is typical for a Business Service Centre.
What will you be doing?
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Processes a transaction request within the agreed Service Level Target for quality, response- and throughput time, efficiency, etc., while respecting the KONE Way process definition and unit-specific instructions -
Validates if all required information or documentation is provided prior to executing the transaction, and seeks any required additional information, documentation or approval from the unit -
Minimizes work for the unit when routing requests throughout the process by:-
Send sub-requests for other process teams efficiently within SSC and tracks their completion to continue the process -
Validating all possible documentation before asking clarification from the unit -
Identifies the right contact in the front line for additional review or approval steps, where possible directly with the business person involved (unless otherwise stated in the unit instructions). -
Clearly communicating which steps are requested from the unit
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Maintain reminders and notifications to the unit as specified in the unit reference document (URD). -
Notifies the SSC team lead and/or Front Officer in case of process compliance or control issues or incomplete documentation. -
Executes quality checks at various stages of the process and keeps the quality statistics up to date -
Respects controls, process compliance and segregation of duties at every step of the transaction processing -
Reports time and other process performance data on a daily basis as required -
Maintains unit instructions as requested by the Front Officer and Process Owners. -
Daily reconciliation and corrective actions, if needed. -
Support process improvements and harmonization activities -
Participation in team meetings, process analysis and improvement actions. -
Other adequate tasks as allocated by Process Manager / Team Leader -
Takes responsibility on complex processing activities. Processes transactions or guides other team members on the correct interpretation and execution of instructions. -
Analyses complex cases for correct registration -
Identifies the right contacts in the business and maintains a working relationship with the key business roles involved in the process -
Guides and trains other team members on the process, solutions and unit specific instructions -
Supports the Front Officer and SSC Team Lead in maintaining documentation and identifying -
Perform other tasks as allocated by team leaders, managers relating to reporting and other SSC processes. -
Make sure Reporting KPI\xe2\x80\x99s are met with high quality standards -
Support process improvements and harmonization activities
Are you the one?
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Minimum Degree in Finance/Accounting or relevant field. -
Experience in SAP and familiar working in Shared Service Environment is an added advantage. -
Possesses a service mindset to collaborate and partner with our stakeholders. -
Able to work in a fast-paced environment. -
Good communication in English, plus any of the listed language; Thai, Indonesian or Filipino as for supporting respective country.
What do we offer?
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Career progression and opportunities within a global organization. -
Total reward elements that engage and motivate our employees and help us make KONE a great place to work. -
Comprehensive learning and development programs covering a wide range of professional skills. -
You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded.
Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on
www.kone.com/careers
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Job Detail
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Job IdJD921752
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned