Senior Product Specialist, Crm

Kuala Lumpur, Malaysia

Job Description

BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results-oriented cooperation of our employees.

PURPOSE OF THE POSITION

The above role is responsible for promoting and selling our products directly or indirectly to hospitals and medical professionals. The incumbent will build strong customer relations through excellent customer service.

ESSENTIAL JOB FUNCTIONS

Function / Category:

  • To be accountable for achieving business plan within assigned accounts and delivering profitable growth.
  • To service doctors or KOLs (i.e Cardiologists & Electrophysiologists) in private or government hospitals.
  • To work closely with hospitals on tenders and consignment stocks.
  • To provide technical support, including tools maintenance, testing, directly or indirectly to field and inquiries from doctors, at all times.
  • To assist implantations/procedures, performs follow-up,
  • To resolve issues and conducting root cause analysis.
  • To ensure strategic account plans are developed and implemented effectively.
  • To manage all processes and procedures involved in the sales function in a way that maximizes revenue and gross profit while maintaining compliance to established business and healthcare compliance regulation guidelines.
  • work closely with Doctors during implantations and device troubleshooting
  • To ensure compliance with all Company Policies and Procedures.
  • To initiate sales activities that are consistent.
  • To support our marketing team on programs, workshops or congress, as and when required.
  • To support clinical studies, if any.
BASIC QUALIFICATIONS

Education:
  • Bachelor's degree in life sciences, engineering or related field of medical discipline.
Experience:
  • Minimum of 3 years relevant experience, preferably in cardiac medical device industry
  • Prior knowledge and understanding of ECGs and Cardiac Arrhythmias a plus
  • Strong written and verbal skills in English.
  • High level of energy and passion to drive products to the assigned accounts.
  • Good knowledge of working in sterile room environment and know medical device product lines through interaction or procedural consultation.
  • Good relationships with doctors to support product lines.
  • Proven knowledge of clinical support to surgeons during procedures.
  • Effective communication skills.
  • Keep current of key trends within medical device segments and able to identify potential business opportunities.
  • Require 24/7 on-call service to customers
  • Analytical and diagnostical; keen in technical troubleshooting and enjoy problem solving
  • Able to keep up in a fast-paced environment
Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.

Location: Kuala Lumpur, Malaysia

Apply now under: www.biotronik.com/careers

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.

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Job Detail

  • Job Id
    JD852678
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned