Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working Arrangement HybridThe OpportunityAre you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You\xe2\x80\x99ve come to the right place. We\xe2\x80\x99re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we\xe2\x80\x99d like to hear from you.What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• Knowledge of RCSA, Incident Reporting, Root Cause Analysis, Regulatory Reporting, and Insurance Products will be added advantage.
• Tertiary qualification in Business, Finance, Risk Management, Accounting, Business Management, Statistics.
• 2- 5 years\' experience in financial/operational risk management, product development or related area in the financial services industry.
• Strong understanding of Operational risk issues and ability to provide constructive challenge to 1st line of defense in assessment of risk and its resolutions.
• Ability to analyse data and make relevant observations and recommendations.
• Good written and verbal communication skills
• Excellent interpersonal skills

On the job you will:

• The individual will be assisting the Chief Risk Officer in providing independent assurance and expert Operational Risk Management advise for Manulife Insurance Berhad with the mandates and objectives from Divisional and Global ORM.
• Align the in country operational risk management approach to the Operational Risk Policy/Framework and the Risk Management Framework and oversee its effective application.
• Periodically assess the operational risk profile to maintain alignment with the local/regional risk appetite
• Provide a central contact point and oversight over all controls required to effectively manage operational risk that arises from the end-to-end process and Validate and challenge the first line risk identification and assessment of inherent and residual risks arising within the end-to-end processes (RCSA)
• Assess the control environment including, but not limited to, control design, control execution and control history
• Recommend changes to the control environment or to business practice where necessary to reduce the level of operational risk exposure to within the agreed appetite.
• Review the design of effective process controls by the 1st line to manage all material risks linked to the process control failure
• Identify Local Control Gaps - Regularly assess all key controls against the country risk profile to monitor exceptions and identify gaps

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Manulife