Job Summary: To assist Sales & Marketing Manager in marketing activities ie. Communicating with customer, define and interpret customer requirement before transmit to the relevant personnel. Duties and Responsibilities: Primary duties: (Approximately 70 to 80% of daily work schedule)
Supervise and guide his/ her subordinates.
Maintain relations with current customers.
Communicate with customers (thru e-mails, faxes, etc.).
Manage full process of sales cycle (prepare quotation, issue Proforma Invoice/ Sales Confirmation to customers, issue shipping order to production, follow up shipment schedule, and closing).
Follow up on all customers\xe2\x80\x99 request
Liaise with internal departments such as Planning, Production, QA, and R&D.
Prepare and send samples as per customer\xe2\x80\x99s requisition.
Secondary duties: (Approximately 20 to 30% of daily work schedule)
Participate in ISO activities and customers\xe2\x80\x99 audit.
Update and maintain price list of new, existing and potential customers. Attend events or exhibitions.
Send the customer survey form to existing and new customers and analyze the data.
Follow up new project (new item) progress.
Receive and resolve customer issues and complaints.
Perform other related duties as required.
The person is expected to work closely with staffs from all departments. Knowledge, Skills and Abilities Required:
Good interpersonal and communication skills.
Computer literate.
With basic Shipping knowledge
Ability to establish rapport relationship with customer through telex-communication.
Fluent in speaking and writing both English and Bahasa Malaysia.
Ability to handle and resolve recurring problems.
Able to work under pressure.
Able to work with others as a team.
Desirable Qualifications:
Preferably Diploma/ Degree in relevant field.
3 years or above relevant practical experience.
Interested candidates please submit your application through Jobstore.com
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