Job Description

Senior Shared Service Representative (KL)

Job no: 615708
Work type: Permanent
Location: Kuala Lumpur
Categories: IT, Asia Pacific, Individual Contributor

Key Responsibilities The Senior Shared Service Representative (KL) will champion process improvement in working with the Shared Services leadership team to achieve best practice, and to deliver on our strategy of a convenient, seamless, and consistent customer experience In this role you will be responsible for:

• Working effectively within an environment of high volume transactional and repetitive based activities. This includes but is not limited to activities such as order entry, other manual transaction processing, invoicing, user acceptance testing, information transactions, proactive management transactions and services, customer feedback and inquiries, complaint handling and project participation.
• Non-voice channel customer facing activities such as email, text/messaging and chat support.
• Following procedures to deliver quality work while identifying and supporting the implementation of continuous improvement. Proactively identify, resolve or escalate issues within daily work.

Key Requirements:

• Minimum Degree in any relevant field
• At least 4 to 5 years of working experience in similar capacity is required for this role.
• Experience working as part of a team within a Customer Service or Shared Service environment is highly desirable.
• High proficiency with Oracle or similar ERP transactional systems is required for this role.
• Exposure to Salesforce is an added advantage.
• Demonstrated ability to multi-task and priorities.
• Intermediate computer skills in various software packages, including Windows10 specifically, Excel, Word and other typical business software.
• Demonstrated ability to communicate effectively with colleagues and customers.
• Ability to priorities tasks and show initiative in a dynamic ever-changing work environment.

Advertised: 30 Jan 2023 Singapore Standard Time
Anticipated Application Closing: 28 Feb 2023 Singapore Standard Time