Job Description

The Role

As a Professional Services Specialist at Amdocs, you will be part of a group of highly trained product experts responsible for end-to-end product deployment of our multi-vendor, multi-technology network optimization platform.

What will your job look like?

Review technical requirements with internal and external stakeholders to recommend optimal solutions aligned with customer needs

Participate in all technical aspects of product implementation, including end-to-end deployment of Amdocs solutions

Serve as a customer-facing representative throughout all phases of the project lifecycle, including onsite engagements

Deliver post-deployment training sessions and workshops to drive product adoption and effective usage

Monitor system performance, troubleshoot issues, and collaborate closely with R&D to resolve functional and performance-related concerns

Support pre-sales activities, including proof-of-concepts (POCs) and technical evaluations

Develop and maintain technical documentation, implementation guides, and best practices

Contribute to continuous process improvements to enhance team productivity and individual efficiency

What will you get and learn from the job?

Latest technologies in the market (e.g. Cloud deployment [AWS, GCP, Azure] and deployment methodology [CI/CD, Kubernetes, Docker]

Latest project deployment methodology (e.g. Scrum, Agile, Devops, Sprints)

Collaboration with multi-international customers and teams across the globe

Clear career progression and growth within the company

Joining an ever-expanding organization with extensive training programs designed for your role

All you need is...

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline

Minimum 5 years of hands-on experience in web-based development, ideally within the telecom sector

Proven experience in GIS web development using web mapping JavaScript libraries (e.g., Leaflet)

Solid understanding of RESTful APIs and web services integration

Working knowledge of relational and non-relational databases (e.g., Oracle, MySQL, PostgreSQL, MariaDB, Cassandra)

Proficiency in scripting languages such as Python, PHP, Bash, or PowerShell

Exceptional communication skills, with the ability to convey technical concepts clearly to diverse stakeholders

Strong analytical and troubleshooting skills, with a proactive approach to problem-solving

Ability to collaborate effectively with cross-functional teams to resolve technical issues efficiently

Skilled in building trust and confidence with stakeholders through high-quality and timely deliverables

Demonstrated ability to excel in a fast-paced telecom environment, with agility to adapt swiftly to evolving technologies, shifting requirements, and tight delivery timelines

Flexibility to work across multiple time zones based on project needs

[Region-Specific Role] Proficiency in speaking and reading Mandarin is required to effectively support stakeholders and operations in the Taiwan region

Job Type: Permanent

Pay: RM8,000.00 - RM13,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Language:

Mandarin (Required)
Work Location: In person