Job Description

RESPONSIBILITIES

Processes

Operational Rhythm:

• Achieve minimum of 100% realization on a day to day basis and enable the team to achieve CAD within timelines
• Prioritize Cases bases on ageing/allocation
• Ensure Adherence to AAA DOI & Process Guidance (as per FCC Process Portal i.e. Confluence)
• Optimally use the tools available to review cases effectively (e.g. Arachnys, Quantexa)
• Actively participate in Daily huddles/Team meetings
• Actively use and contribute to FCC Knowledge Portal
• Ensure Acknowledgements /Assessments assigned in a timely manner
• Weekend support, whenever required
• Process re-engineering/Agile projects
• Support system enhancements/roll outs
• Self MIS review and rationalisation

Measures of Success / Results:

• Unit to be within CAD
• Participate in the daily huddles/ team meetings
• Be responsive to deliverables
• Ask for 1:1 if missed for the month
• Adherence to Login / Logout time
• Minimum 8hrs in Case review and case support (QCP/ SME sign off, learnings sharing from QCO/ RFI errors, case discussion with team, support on complex cases)
• Breaks not to exceed 1hr
• Ensure to manage Average realization. If not to catch-up over the weekend for catch-up or additional support
• Ensure you actively use tools available and have live access entitlements tools and systems
• Clear understanding and application of DOI, guidance note, DSO Rules/typologies, Red flags, AML policies and Risk Based Approach
• Cases should be prioritised: QCO reworks, QCP fails, RFI reworks/ no response
• Minimum of 1 process improvement idea to be submitted
• Highlighting any unusual trend/pattern noted during case review
• Handhold New joiners and support them to settle down
• Support Projects on BTL / UAT/ UVT testing as required and without impacting BAU, within the time window laid down for such testing

People and Talent

Objective Description:

Performance management:

• Adhoc Leaves and absenteeism
• Avoid unplanned leaves and loss of pay by effective leave management
• Quality Preparedness
• Adhere to the OJT plan (FCSU Review Readiness Programme wherever applicable Quality Preparedness:

• Adhere to the OJT plan (FCSU Review Readiness Programme wherever applicable)

Mentorship & Knowledge sharing:

• Responsible for conducting OJT training for the new joiners and ensure gaps in process understanding are identified and rectified, while meeting the desired quality expectations
• Responsible for tracking and providing SME support to the newly declared BAU resources for the next three months post completion of OJT
• Responsible for conducting QCP and providing timely feedback to the team member
• Contribute towards process and quality related training for the team
• Facilitate case study discussion/ refreshers sessions
• Introduce One unique idea to streamline the process/remove roadblocks.
• Cross train minimum two resources.
• Responsible for conducting cross country support training to team members deployed for additional support. Supplementing the same, responsibility also includes to get cross trained in other cluster countries and provide support on need basis.
• Handhold new joiners and help them settle down
• Get cross trained to minimum 2 new activities. Take responsibility of two additional activities within the team.
• Dipstick Support As part of Individual development plan, in consultation with LM identify 4 trainings (1 Training per Quarter) via Discover or any other platforms \xe2\x80\x93 ex: Intuition
• Adequate support to be given on time to the Mentees / Junior staff on case reviews / quality / process, ensure to have NIL gaps

FCSO & GBS wide initiatives:

• Participation in site wide activities including CSR events (Voluntary)

• Actively participate in ZEST activities

Measures of Success / Results:

• Ensure leaves are appropriately logged in Peoplesoft

• Review best case repository

• Complete at least 2 e-Learning Modules on Basics of Banking and Banking products during the year

• Complete any one AML/KYC/Banking certification by Q3 2022

• Participate and contribute in re-fresher sessions

• Participate in CFCC engagement / Mentorship programs, as applicable

• Active participation in bank sponsored CSR activities

• Participation in ZEST driven activities

• Perform min 30 Dipsticks a month (where applicable).

• No findings should be made by audit/assurance/QCO/country CFCC on cases which are reviewed as per IQC/QCP process.

Risk Management

Operational Risk Framework:

• Adherence to all ORF control requirements
• Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct
• Contribute towards Satisfactory rating in the audits

Take personal responsibility for understanding the risk and compliance requirements of the role:

• Declarations such as PAD, CFR, CPR, Relative Third-Party Relationships etc
• Block leave
• Mandatory trainings
• Zero instance of changing the work location without appropriate approval from LM/Unit Head
• Adhere to the Future Workplace Now policy

Effectively identify, escalate, mitigate and resolve risk and compliance matters:

• Proactive identification and reporting of risks and concerns
• Mitigation of risks and resolution of issues in a timely manner

Measures of Success / Results:

• Ensure no deviation from defined processes to ensure ORF controls are adhered to
• Ensure qualitative work with apt timeliness to be prepared for GIA/external auditor/monitor reports
• Ensure there are no Exceptions for self
• Ensure no breach or timeline misses to completion of mandatory E-learning / Compliance training requirements
• Prioritise and focus on BSG to move to the next level by Q3 2022
• Highlight potential risk to the management proactively on time through proper channels
• Track and take forward the risk for right escalation to your manager

Governance

Quality:

• Prime importance to quality of case review / articulation
• Give high priority to quality, work on feedback and request support as required to strive towards healthy CQI [case quality of

=95% (across Material, Major and Minor)] with nil material mistake * Action completion for AQI/QCP/IQC within the stipulated time given by the LM

• Ensure there are no deviations to the FRRP / QCP process as laid down in the confluence
• Ensure to have 10% of error reduction compared against 2021 and further reduction to be achieved for H2 2022 \xe2\x80\x93 Overall quality should be maintained in Green

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function [team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Our Ideal Candidate

For Grade D: 1 to 3 years of relevant work experience in the following areas:

• AML and terrorist financing surveillance skills in relation the respective country jurisdictions, and client types.
• Analysis skills: able to analyze data trends and out of pattern activities, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely.
• Banking: knowledge in terms of customers, products and transactions with expertise in at least one customer segment (retail, corporate, private banking, correspondent banking)

• Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude.
• Excellent communication in English (articulation and writing).

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Preferred Prior AML, Transaction Monitoring, CDD and KYC Experience

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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