Job Description

Senior Specialist - Meeting Services (Mandarin Speaker)

Based in Malaysia, named one of the Best Companies to Work for in 2019 by HR Asia

Join the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.

Our company\xe2\x80\x99s Business Service Centers (BSCs) are located across three regions (Americas, Europe, and Asia) and are responsible for the timely and efficient delivery of standardized, global financial processes. The BSCs will be responsible for the execution and delivery of a broad range of financial services and processes across our company\xe2\x80\x99s business divisions and markets.

The Meeting Services Associate Specialist is responsible for supporting the global meeting and congress process including meeting compliance, payments and reconciliations. The Meeting Services Associate Specialist performs controls that are in line with all company\xe2\x80\x99s policies and guidelines related to meetings and congresses.

Primary Responsibilities

Oversee and coordinate the team on operational execution for global meeting and congress financial process from agreements preparation & compliance review to payment to reconciliation, in given scope of countries.

Support the global meeting and congress financial process from payment to reconciliation.

Prepare agreements for Healthcare Professionals and Organizations prior to the event based on available templates.

Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to our company\xe2\x80\x99s financial processes, when required.

Work closely with Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, local business, finance partners and other stakeholders in support of the global meeting and congress financial process

Work closely with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings

Work with our company\xe2\x80\x99s Card Strategy and Procure-to-Pay organizations as needed for payment issue resolution.

Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress-related SOPs and relevant policies.

Handle escalations as needed, resolve issues and understand when, how and where to escalate cases as required to meet defined service levels.

Demonstrate professionalism, meticulousness and attention to detail in dealing with colleagues, internal clients and suppliers.

Champion new procedures and re-engineer processes to drive continuous improvement and ensure processes meet business objectives as efficiently as possible; lead projects and secure resources to drive any such improvements; stabilize new incoming scope of work during Hypercare period.

Oversee and track regular operational calls and ensure all action items are followed up and resolved in a timely and satisfactory manner.

Supervise daily, weekly, and yearly targets for the scope of given responsibilities to ensure service levels are met in line with targets.

Review reports and metrics related to supported markets, particularly at month and quarter-end; manage analysts and distribution of work to ensure timely delivery of documents.

If required, performs people management obligations including performance reviews, succession planning, talent assessments and workforce planning.

Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested

Education Minimum Requirement:

Bachelor\xe2\x80\x99s Degree in Business Administration, Science, Economy, Accounting, Finance, or any other related disciplines.

Required Experience and Skills:

Minimum 5 years of work experience in basic accounting, accounts payable, finance or business administration

Minimum 1 year of demonstrated supervisory experience, leadership, people management abilities.

Advanced MS Office (Excel, Power Apps, Power BI, PowerPoint, SharePoint)

Effective communication (internal & externally) skills both written and spoken in English and Mandarin

Additional language e.g. Japanese as advantage (able to speak, read & write)

Ability to dig deep into detail while retaining a broad view of the strategy.

Understanding of financial risk, internal controls, SOX regulations, as well as operational and financial business processes.

Ability to work independently and collaboratively within a geographically disbursed team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.

Strong communication, interpersonal, and organization skills required.

Must be comfortable in an environment of changing technologies and processes, and demonstrate flexibility in adjusting to new ways of working

Ability to build, lead, and manage a small effective team of highly qualified and culturally diverse professionals.

Process improvement orientation

Preferred:

Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), CVENT, Veeva Salesforce, EngageZone

Experience working in a Big 4 or similar audit environment strongly preferred.

Ability to navigate through change or uncertainty.

Results oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders.

Strong written and verbal communication to facilitate relationship building with peers and senior management.

Have a broad knowledge and understanding of most meeting types, be familiar with congresses/conventions, travel, and payments and be up to date on internal procedures, guidelines and policies within our company.

Experience in a global environment setup

Who we are \xe2\x80\xa6

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world\'s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for \xe2\x80\xa6

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us\xe2\x80\x94and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another\xe2\x80\x99s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply

Current Contingent Workers apply

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Merck Sharp & Dohme