Job Description

In your new role you will: Lead or participate in IT project teams to ensure that the support organization is represented and informed appropriately, manage project tasks with business users to ensure project is accomplish in a timely manner, track and communicate project status to team and management, oversee all reports and documentation related to operations. Provide 2nd and 3rd level SAP Basis support and system maintenance (system health checks, daily monitoring of system performance & tuning, system installation, upgrade, patching system health checks ,SAP Note check & implementation, client copies/system refreshes, SAP databases problem & recovery resolution, proactive database space management, transport management, user administration, etc). Conduct Administration of Automic - ONEAutomation (system monitoring, job administration, client configuration, etc.) Be responsible for Incident ticket handling (security & authorization, connection problem, troubleshooting functional module incident, etc). Perform problem management (root-cause analysis of problems, reports to superior on service impacting issues and actively participates in follow-up actions to restore service back to normal levels). Perform continuous system optimization, monitoring and problem analysis / resolution. Work in shift (Morning 8:00am - 5:15pm Afternoon 3:00pm - 12:15am) and standby during out of office hours including weekends and public holiday. Your Profile You are best equipped for this task if you have: At least 6 years professional experience of SAP system installation and administration within the areas: SAP ECC 6.0, S/4HANA SAP CRM, SAP PI, SAP BW, SAP Portal, SAP Solution Manager and ABAP. At least 3 go-live cycles in SAP ECC/S/4HANA (system installation, migration, interfaces setup, system refresh). Sound knowledge in operating system and database technologies (LINUX RedHat, Windows Server, Microsoft SQL Server, Oracle and HANA). Strong at analytical/troubleshooting and problem-solving skills. Ability to handle multiple high priority items simultaneously. Good communications skills and a proactive team player. Good interpersonal skills to work effectively with global teams. Promotes transfer of knowledge and awareness to those in closely related areas, such as colleagues, and clients/users. Adheres to all policies and documented procedures when resolving issues, where possible highlights improvement to the procedures. Ability to create support documentation and written procedures for routine and non-routine tasks. Benefits What we offer you in Melaka Melaka is our biggest production site wordwide with more than 7000 employees.

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