Client Background: Belgium MNC- one of the largest health service organizations with 60 million customer relationships across the world and support this with a worldwide staff of 30,000 employees.
Industry: Insurance Service Provider
Location: KL
Headcount: 2 headcounts
Tenure: Permanent
Remuneration: RM350 Convenient Allowance, Incentive, Performance Bonuses, Flexi Working Hours and 3months Maternity Leave & more.
Responsibilities:
Contribute to achieve departmental and company-wide goals and business plans.
Be a role model for a high-performance culture and proactively manage performance in the team by taking appropriate actions.
Ensure strong employee engagement within the team, including motivation, conflict management, training, well-being and performance by providing coaching and skill development in collaboration with the Customer Service Management Team.
Embrace and promote change with a positive can-do attitude.
Being proactive in identifying improvement/enhancement opportunities based on data insights and be active in seeking and sharing ideas for innovation in business processes.
Being responsible for complete and correct capacity planning, keeping an oversight of required staff levels. Proactively address and escalate any risks.
Having quarterly check-in conversations and regular 121's with all direct reports.
Promote a culture of continuous improvement and be fully responsible for the implementation of new ways of working and the measurement of the results in alignment with the broader Customer Service Strategy and in coordination with the management team
Use independent judgement and discretion to review and resolve complex issues.
Developing/maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service. Actively encourage all team members to do likewise.
Represent the Organization during client visits, absences, stakeholder meetings, or act as a relationship person towards some our strategic partners.
Travel may be required to visit your teams in different sites.
Skills and Requirements:
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