Job Description

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DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

As a Technical Level 3 Senior Support Engineer you will be responsible for providing assistance to a global client base that will cover North America, Latin America, Europe and Asia Pacific. In this position you will be responsible for administering technical support, troubleshooting, diagnosing, and resolving technical customer issues. Replicate issues and test customer configurations, recreate, track, and verify software defects in the field/ under lab conditions.

The role will also work in depth with solution architects, remote engineers, product managers and software engineers to develop cutting edge solutions.

You will be a member of a fast-paced, high performing global team that will demand your best and provide the most rewarding experience of your career.

Responsibilities:

• Lead troubleshooting sessions with customers to debug complex hardware, Windows OS and application level issues.
• Leverage the HP TechPulse solution and modern PC management tools (Microsoft Intune, Azure and Config Manager experience required) to proactively manage the customers fleet and help the customer maintain the health of their end point devices.
• Provide remediation steps to the customer to fix performance, security, availability and capacity issues. Provide recommendation to avoid future failures and poor device performance.
• Understand the customer\xe2\x80\x99s requirements and goals and apply current technology trends to help the customer achieve it.
• Work with different groups within HP to provide the best solutions to the customer.
• Write scripts and develop remediation workflows to support the customer.
• Influence the HP TechPulse analytics product development team to continuously improve the solution.
• Stay current on, and maintain an in-depth knowledge of operating systems, hardware systems, peripheral products, modern PC management tools and PC industry trends.
• Create and maintain standard operating procedures for delivery.
• Train remote engineers and delivery teams on new features, procedures, workarounds and best practices.
• Maintain lab environment to replicate customer issues and test new features. This will include environments consisting of components such as Microsoft Intune, Azure, SCCM, ServiceNOW, and Active Directory.
• Must be able to support US hours of operation

Knowledge and Skills:

The following skillsets are required to be successful in this position:

• Advanced level experience with Personal Computers, deep knowledge of:

• Technical understanding hardware chipset technologies and supporting peripherals.
• Technical understanding of application, firmware, bios and driver deployments.
• Understand PC performance as it pertains to hardware and software applications.
• Good knowledge of IT security. Being able to determine if an issue is related to security.
• Know technically how to troubleshoot errors to resolution.
• Deep technical knowledge to troubleshoot, debug, analyze and root cause PC issues.
• Working knowledge of Windows Virtual Machines using Hyper-V, VMware Workstation, Virtualbox, etc.

Knowledge of Modern PC Management

• Knowledge of UEM (unified endpoint management) solutions. Experience with Microsoft Intune, Azure and Config Manager required.

Programming and Scripting Skills

• Experience with Windows PowerShell, Batch Scripting, VBscript and/or other scripting languages required.

Customer-facing skills

• Customer-focused always.
• Self-starter with end to end solution development initiative.
• Excellent written/oral communications and analytical skills.
• Excellent interpersonal skills: consensus building, manage and influence teams.
• Ability to interface effectively with all levels of management and functional disciplines.
• Excellent written and verbal communication skills; mastery in English is a must..

Education and Experience Required:

• Bachelor\'s or Master\'s degree in Computer Science, Information Systems, or equivalent.
• 6+ years of Desktop Support experience.
• 3+ years of experience at a technology company (hardware, cloud, SaaS or large-scale cloud services vendor) is a plus.
• Additional technology (Security, VMware, Microsoft) certifications a strong plus.
• Understanding of cloud computing platforms such Microsoft Azure, AWS is a plus.
• Strong understanding of ITIL tools, processes and terminology a plus.

• Good understanding of common Microsoft Apps

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our \xe2\x80\x9cpeople first\xe2\x80\x9d philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the \xe2\x80\x98bring your whole-self to work\xe2\x80\x99 philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

DXC Technology