Job Description

• Candidate needs to possess excellent diagnostics skills and a good ability to resolve problems quickly
• Candidates must possess strong technical competence in the fundamentals of troubleshooting hardware/software along with the people skills needed to successfully support the growing needs of client and project management in infrastructure setup.
• Ability and willingness to pick up new opensource technologies.
• Having the following certifications would be added advantage
• Red Hat Certified System Engineer (RHCE 8/9)
• Red Hat Certified OpenShift Administrator
• Ability to work seamlessly with distributed, cross-functional teams to achieve success on behalf of customers.
• Good command of both spoken and written English.
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• Good documentation and proposal writing skills.
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• Good inter-personal and communications skill with all levels.
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• Self-motivated, self-driven and able to work independently with minimum supervision.

Good team player.

Willing to work under tight schedules to meet stringent project timelines.ResponsibilitiesSenior System Engineer - Red Hat OpenShift Platform and Red Hat Enterprise LinuxRoles & Responsibilities:

• Provide BAU Service Support Assumptions
• Products support scope: Red Hat OpenShift Platform and Red Hat Enterprise Linux.
• Provide L2 support to Red Hat OpenShift Platform and Red Hat Enterprise Linux.
• Systematically interprets user problems and identifies solutions and possible side effects.
• Uses experience to address user problems and interrogates for potential solutions.
• Escalates complex or unresolved incidents. Log case & troubleshoot with Red Hat Principle for problem & issue (L3 support)
• Records and tracks issues from outset to conclusion.
• During change, acts systematically to respond the day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
• Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
• Maintains records, informs users about the process, and advises relevant persons of actions taken.
• Red Hat OpenShift Platform and Red Hat Enterprise Linux knowledge skillset transfer to existing support staff.
• Handle software version, software release updates, patches for bug fixing at any time as and when requested.
• Prepare document requested by reporting manager, example knowledge transfer, monthly report, build spec, design, operation doc & etc.
• Standby & support outside of working hours.
• Perform half yearly preventive maintenance and submit preventive maintenance report to CIMB with improvement recommendation.

Benefits

• 5 working days
• company trip
• performance bonus
• training & development
• career growth

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided

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