Job Description

(25008OB)


Malaysia-Selangor-Petaling Jaya | Full-time | Permanent | Mixed Shift

The Senior Manager of PtP is responsible for leading and optimizing the PtP function within the organization, ensuring that all processes are executed in accordance with established Service Level Agreements (SLAs). Drive team productivity and build team capability.This role involves strategic oversight of the PtP team, fostering collaboration with business partners, driving performance excellence, and implementing continuous improvement initiatives to enhance service delivery and operational efficiency. The Senior Manager will also ensure compliance with internal controls and audit standards, while actively participating in regional and global initiatives to align with best practices. Conduct service performance reviews with business partners and achieve all stipulated KPIs in the SLA. To ensure audit and internal compliance CRISP and ICF compliance.

Principal Accountabilities

Plan, manage and control cost-effective delivery of services. Manage and sustain the delivery of efficiency / productivity commitments through prioritized improvement ideas or initiatives. Build and sustain an effective and collaborative working relation with key stakeholders within the internal shared services community (BPO, IC, OTC & finance teams etc.), with country, regional teams and global / regional process towers experts, other SSC's to ensure smooth functioning of tasks / transitions etc. Managing execution of project transition activities / project deployment to ensure successful project completion by conducting gap analysis, standardizing process according to GOM/ROM, investigating cases timely, problem solving in order to meet defined KPIs. Manage and sustain supervisory and quality review / verification as per global SOPs, network policies and required controls (CRISP and external audit controls) to ensure controls are strictly compliant as well as to achieve center's audit KPI. Proactively defines initiatives by support in performing deep dive analytics to deliver a comprehensive analysis that contributes to yield, improves the quality and efficiency of finance tasks. Take ownership of escalation or handle critical concerns raised by the business. Build "business process expert" within the team to support regional/global projects. Prepares and reviews relevant business scenarios used for purpose of testing arising from process changes and system enhancements or upgrades. Support all function of projects like transitions, UATs for system changes and deployments / enhancements of relevant finance systems (e.g. BASWARE, AP Protect, Shape+, SAP, BIZAGI, etc.) Accountable for BRS and CR writing for new requirement or changes of existing process/system and present the ideas to management and BPO team. Consistently provide ideas of improvement on Automation for better automation rate of existing activities or new activities in line with Digitalization. Prepare comprehensive task level performance review reporting and slides. Present at management level and in Country/Regional SPR. Support the communication of global procedures or standards amongst colleagues to ensure compliance and standardization of work practices. Support the development of future process experts. Regularly review KPIs or performance indicators Identify training needs and opportunities to develop a highly skilled functional department.

Key Accountabilities

Ensure team is performing below activities to ensure we deliver Quality results;

Invoice Review and Verification

: + Examine incoming invoices for accuracy, completeness, and compliance with company policies and contractual obligations.
+ Verify that invoices match purchase orders and receiving documents.

Data Entry and Record Management

: + Accurately input invoice data into the financial system, ensuring data integrity and consistency.
+ Maintain organized records of all invoices, payment documentation, and related correspondence.

Discrepancy Identification and Resolution

: + Identify discrepancies if any between invoices, purchase orders, and receipts, and work collaboratively with relevant departments (e.g., procurement, receiving) to resolve issues promptly.
+ Communicate effectively with vendors to clarify invoice discrepancies or payment inquiries.

Payment Processing

:
o Ensure timely payments in accordance with agreed payment terms, ensuring optimal cash flow management.
o Monitor payment schedules and prioritize invoices based on due dates and cash flow considerations.

Compliance and Internal Controls

:
o Adhere to internal controls and accounting policies to mitigate risks and ensure compliance with financial regulations.


o Assist in audits by providing necessary documentation and responding to inquiries related to accounts payable processes.


o

Vendor Relationship Management

:
o Serve as a point of contact for vendors regarding invoice inquiries, payment status, and account reconciliation.


o Foster positive relationships with vendors to ensure smooth operations and timely resolution of issues.

Reporting and Analysis

:
o Generate and analyze reports related to accounts payable activities, such as aging reports, to support financial planning and decision-making.


o Identify opportunities for process improvements to enhance efficiency, automation and effectiveness in invoice processing.

Continuous Improvement

:
o Stay updated on best practices in accounts payable and contribute to process improvement initiatives.


o Participate in training and development opportunities to enhance skills and knowledge in financial operations.

Key Capabilities

Passion for People

Passion for leading and developing skills Respectful of individual and cultural sensitivities Relentless in building and sustaining high performing teams Strongly committed and adept in giving feedback to people to build confidence and competence Team player and able to work in a multi-cultural environment Rigorous in seeking talent and building on potential


Passion for Quality, Efficiency and Continuous ImprovementPassion for doing things right the first time Relentless in solving problem and issues Strongly committed and adept in addressing business and customer issues Rigorous in analyzing data from multiple systems


Passion for CustomersDriven to support business priorities Cross-department consultation and collaboration Business Acumen Commitment to Excel Taking Direction and Responsibility Building & sustaining effective professional relationships


Business AcumenConstructive Challenge Strong process knowledge Well verse of all CRISP Control and Audit requirement Strong communication and influencing skills Proven ability to plan, organize and drive change Possessed strong analytic skill on data Computer skills: fluent in working with MS-office and database end-user tools Language skills: fluent in English Experience in Project Management, transition and migration - Especially to a captive Shared Services Centre will be an added advantage. International experience and background in a complex, multi-cultural environment. Flexible and able to interact with the Gen Y / Gen Z. Demonstrate patience, maturity and a genuine interest to build long term partnerships. At least 5 to 7 years of work experience, preferably in a finance environment (similar or comparable position in a Shared Service Centre is an advantage) At least 2 to 4 years of leadership + process or subject matter expertise.

Posting Legal Entity

DHL Asia Pacific Shared Services Sdn. Bhd.