Job Description

About Superorder

Founded in 2019, Superorder is an all-in-one software platform for restaurants to drive operational efficiency and profitability in the digital era. Superorder\xe2\x80\x99s AI solutions help restaurants to optimize their digital business through its suite of products specializing in virtual storefronts and AI-powered order, chargeback, financial, and performance management tools. Superorder has a robust network with thousands of restaurant partners across 180+ cities, and has processed over 1.5M orders. Our mission is to simplify tech adoption so that restaurant owners can focus on what they do best \xe2\x80\x94 cooking delicious food. Superorder is backed by some of the world\xe2\x80\x99s best investors: Foundation, Y Combinator, Floodgate, Slow Ventures, and SV Angel, and amazing angels like Michael Seibel (Managing Director, Y Combinator), Babak Nivi (Cofounder AngelList), Kyle Vogt (CEO, Cruise), Daniel Kan (Cofounder, Cruise), Ryan Delk (CEO, Primer), and many more. We raised our Series A and are growing quickly \xe2\x80\x94 come join us!

Our Values

• All In: Be driven, dedicated, and committed. Give it your all to win.
• Frugality: Aim to do more with less.
• Be different: Encourage contrarian thinking and embrace diverse viewpoints.
• Adapt or Die: The world is constantly changing - we need to be good at adapting to new realities everyday.
• Ownership Mentality: We see things through to the finish, and take responsibility for outcomes.
• Customer Obsessed: We always put our customers first and prioritize what\xe2\x80\x99s best for them every step of the way.

What is a Support Analyst?

The Support Analyst works closely with engineering and product to build out analytics tooling and new enterprise products. This individual is highly motivated and pays extreme attention to detail to hold quality assurance/quality control to the highest standard. In addition, this role will handle internal team escalations, oversee resolutions from beginning to end and work cross functionally with internal teams. Additionally, this individual will provide valuable insights into organizational improvements for internal processes and strategies.

How You\xe2\x80\x99ll Make an Impact

• Proficiency in Excel, including the ability to create pivot tables, use formulas, and generate data visualizations.
• The creation of comprehensive reports to effectively communicate their findings to both technical and non-technical team members, ensuring that key insights are understood and actionable.
• Work cross functionally with engineering and customer support teams to create resolutions from beginning to end with documentation.
• Collaborate with the product and engineering teams to identify and prioritize product improvements based on customer feedback.
• Collaboration with other teams to implement strategies based on data insights.

Requirements

• 2+ years of experience in a support/analytics/operations role.
• Excellent communication and interpersonal skills.
• Ability to handle difficult customers with patience and empathy.
• Strong problem-solving and critical thinking abilities.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment and multitask effectively.
• High level of attention to detail.

Bonus Points

• High growth and/or early stage startup experience.
• Experience working in the restaurant tech industry.
• Software engineering background/education/personal projects.

Benefits

• Put your mark on the history of the growth of the company.
• Collaborative and supportive work environment.
• Opportunity for career growth and development.

Compensation

• $15,000 salary
• $5,000 bonus