Senior Technician
Kuala Lumpur, Malaysia
Job Description
Work Location: TTDI, Kuala Lumpur Responsibility:
- To perform service/repair of Dyson products.
- To be acting as 2nd person in-charge of reference, to perform exchange allocation when required.
- To manage faulty unit/DOA/return units on timely basis.
- To communicate with customers as part of service requirement - main focus to serve customer at front desk and at the same time able to do repair work.
- To perform daily activities as per established process and procedures.
- Produce timely and detailed reports.
- To meet KPIs set up.
- To deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
- To adhere to company policy including and not limited to procedures, social compliance, and business integrity policy.
- Bachelor\'s Degre/Diploma in Business Management/Technical or similar practical experience.
- Good leadership skills.
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Monday to Friday
- Weekend jobs
- Performance bonus
- Bachelor\'s (Preferred)
- working: 5 years (Preferred)
- English (Preferred)
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Job Detail
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Job IdJD991632
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned