Job Description

Professional, Full Time (Contract)We invite applications for the role of Senior Technician/Officer, Hardware Support Maintenance. The incumbent will be responsible for the management and maintenance of computers and technology equipment. The responsibilities also entail maintaining an inventory of technology items, monitoring their locations, and conducting price comparisons for prospective new equipment.\xef\xbb\xbfKey responsibilities:

• The incumbent will support, document, monitor, configure, and administer the ICT hardware.
• The incumbent will perform installation, preventive maintenance, troubleshooting and configuration of computer-related hardware and software.
• The incumbent is to assist with assessing and supporting the hardware of classroom presentation technologies (projection systems).
• The incumbent is expected to provide high-quality, efficient, proactive and reactive technical maintenance support services as an extension of the helpdesk.
• The incumbent is to manage and guide ICT Hardware Maintenance Support assistants/technicians.
• The incumbent is responsible for the coordination of ICT equipment movement and ICT equipment rollout projects and provides technical support across the campus.
• The incumbent needs to work closely with both external suppliers and end users to resolve issues to ensure movement/rollout is smooth.
• The incumbent is to provide assistance to faculty, staff, and students on the use of hardware.
• The incumbent is responsible for the inventory of hardware assets (not including network equipment), location when moved, and any particular maintenance or setup issues.
• The incumbent is to gather, research, and communicate pricing on computer hardware not including network equipment.\xef\xbb\xbf

Required qualification:

• Degree in Computer Science or Diploma in Computer Engineering (Communication/Telecommunication, Computer Science, IT) or equivalent.

Selection Criteria:

• Minimum 6-8 years of direct experience in system hardware support.
• Must possess strong computer hardware knowledge including desktop, and mobile PCs, peripherals, printers, projectors, TVs, scanners, speakers and UPS.
• Knowledge or experience in CCTV, door access is highly preferred.
• Familiar with helpdesk system operations will be an advantage.
• Proven to have good troubleshooting knowledge and working experience in Windows.
• Flexible with the ability to work under pressure in a fast-paced environment.
• Possess good interpersonal communication skills.
• Possess a positive, passionate and problem-solving mindset.
• Ability to handle interruptions and multiple tasks.
• Must be able to meet deadlines.
• Service and customer-oriented team player.\xef\xbb\xbf

Closing Date: Open until filledInterested applicants are invited to submit a latest resume which includes addressing the selection criteria, a covering letter, names and contact details of at least two referees and certified copies of your academic credentials.How to apply:Please address your applications to:Staffing Management Section,
Human Resource Department,
Curtin University Malaysia,
CDT 250, 98009 Miri, Sarawak, MalaysiaTo submit an application, please click on the Apply Now button.Alternatively, you may email your applications to:Only shortlisted candidates will be notified.Disclaimer:
Curtin (Malaysia) Sdn Bhd reserves the right at its discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time.

Curtin University