Job Description

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have . Some careers have more impact than others. If you\'re looking for a career where you can make a real impression, join HSBC and discover how valued you\'ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Test Analyst. Why join us Testing CoE is a centralized one-stop centre that provides end to end testing support for all ASP WPB projects which are delivered using both Waterfall and Agile methodologies. The testing CoE team will cover the full aspects of User Acceptance Testing (UAT), from test strategy definition, test resource engagement, test plan schedule creation, test cases/test data requirement preparation, test execution, UAT progress tracking/reporting, and defects management. Senior Test Analyst is accountable for the successful delivery of the User Acceptance Testing for WPB Transformation Projects.This includes the understanding of the business/functional requirements, defining the test objectives and approach, planning and scheduling the testing activities, preparing the required test cases/scenarios/data for testing, executing test cases and validating test results, managing test progress & defect reporting, coordinating test closure activities to ensure the solution meets the quality standards and the desired business outcomes before implementing to Production. Senior Test Analyst is responsible to support the definition, design, development and implementation of the process, procedures, templates, metrics and framework for User Acceptance Testing. Also responsible to support the daily operations of testing function by providing inputs and estimates on the upcoming test demand of their portfolios for proper resource planning. The Opportunity: (Brief Overview of the Role) Global Transformation Business Analysts are at the centre of how Global Transformation shapes, delivers and embeds change working with our delivery partners. They are typically responsible for providing assistance and supporting Design, Change Management and Implementation Management activities. The Testing CoE is structured and uniquely formed by a team of Business Analysts with extensive testing experience and proficient with the testing techniques and tools expertise, with an aim to address the ongoing challenges in UAT management faced by ASP WPB, in ensuring efficiency, consistency and quality in the testing output. We are currently seeking ambitious individual and BA professionals to join our team as Senior Test Analyst - Testing CoE. In this roll, you will: 1) Pre-UAT: Understands application business areas and requirements, analyses/clarifies requirements, system specifications and operation design flow. Prepares the test strategy, defines the test scope, approach and objectives, also the pre-requisites and pre-conditions for testing. Calculates the test efforts, defines the test activities, priorities and test execution schedules. Designs and develops test scenarios, test cases with associated test data requirements. Maps the scenarios/cases to user stories/requirements using the Requirement Traceability Matrix to ensure sufficient test coverage for all business requirements and acceptance criteria. Presents and secures signoff on the test strategy, test plan, test scenario and test cases. Conducts the UAT readiness check to ensure the UAT environment, user access and other pre-requisites are ready before the commencement of UAT. (2) During UAT: Executes test cases, records test results, captures test evidences using the pre-defined test management tools/process. Identifies, captures and raises defects by providing the details for IT investigation and defect reproduction. Manages/Reports the UAT execution status and progress, conducts the defect triage calls and monitor defect fixes for retesting, highlights any risks/issues/blockers for mitigation and resolution. Work with IT and developers to have defects/issues addressed and retested. (3) Post UAT: Documents test results and ensure all test evidences are uploaded into the specified JIRA/QC/Confluence pages. Prepares and circulate the UAT Completion Certificate for signoff. Conduct the UAT Test Evidence Walkthrough session by presenting test outcomes/results for UAT signoff. Participates and provides feedback in the project retrospective or post implementation review sessions. Work with Test Leads and Test Manager for continuous improvement of testing methodology. Participate in the team engagement to share best practices, lessons learned and improvement opportunities after each project completion. Requirements To be successful in this role, you should meet the following requirements: 9 years and above of experience in managing and conducting end to end User Acceptance Test for small to medium size banking related projects. Good banking domain knowledge in Loans/Mortgage/Cards/Deposits, Distribution channel (eg. Contact Centre, Internet Banking, Mobile Banking), Wealth and Insurance products. Experience in managing and executing user acceptance testing, both in an Agile and Waterfall delivery environment. Extensive hands-on experience in planning, testing, and defect tracking skills including using a variety of tools such as Quality Centre, JIRA, Confluence. Understand application business area and application requirements, specifically in the banking environment. Familiar with test-program concerns including test-data management, testing policy, risk and issue reporting and resolution, test design and test development. Good knowledge of testing life cycle and proficient in working with test tools. Experience in working with diverse teams of different work streams. Knowledge and experience on test management and practices. Analyst with relevant experience in the coordination and execution of SIT and UAT for multi phased project, preferably in using Agile practice. Ability to read/type and speak in Chinese is crucial - Mandarin and Cantonese. Knowledge Awareness of Global Transformation Business Transformation Frameworks, Agile methodologies and best practice techniques Awareness of the purpose, values, culture and fundamentals of Global Transformation An understanding of HSBC Group structures, processes and objectives Some knowledge of process improvement or requirements gathering techniques Demonstrated ability to build and maintain effective relationships Knowledge of the Project Lifecycle Have working knowledge of User Acceptance Testing, test management tools and practices Good knowledge of testing cycle, testing process and success criteria, test execution, test management, defect management, test progress reporting Understand and interpret Business and IT requirements Good customer focus and an appreciation of how this relates to the changes being made/tested Experience Overall financial services industry knowledge with specific functional expertise Some experience gathering requirements, process re-engineering or conducting design activity Experience of communicating effectively with a range of stakeholders. Exposure to change implementation activity. Some experience of data analysis and interpretation. Good verbal and written communication skills and some experience in face-to-face presentation. Experience on defining and preparing the associated test data and testing profiles, creating test cases, executing the cases, capturing and verifying the test results. Experience in monitoring success criteria, testing progress, defects retesting, resolution tracking and reporting. Have working experience on test management tools and practices. Experience of working under pressure, to fixed timescales. Experience of coordinating the delivery of services from multiple internal and external teams. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. You\'ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Electronic Data Processing (Malaysia) Sdn Bhd

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