Job Description

Join Doo Group - Explore \xce\xb1 Better FutureDoo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!Looking for a New Challenge? Join Us as We Expand Globally!As we continue our global business expansion, we\'re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.DOO you have what it takes?What you\'ll be working on:

• Handling client deposit requests, ensuring funds are credited to the correct accounts, and managing various payment methods (bank transfers, credit/debit cards, e-wallets, etc.).
• Processing client withdrawal requests, verifying client identity, and ensuring funds are transferred to the correct destination promptly.
• Keeping track of all transactions (deposits, withdrawals, transfers) to identify and resolve any discrepancies.
• Regularly reconciling payment transactions with bank statements and internal records to ensure accuracy.
• Providing support to clients and sales team regarding payment issues, delays, and transaction statuses.
• Addressing and resolving disputes related to payment transactions, such as failed payments or unauthorized transactions.
• Managing and maintaining payment processing systems and platforms, ensuring they are secure and functioning correctly.
• Continuously improving payment processes for efficiency, security, and client satisfaction.
• Working closely with internal departments to address client issues related to payment transactions.
• Implementing measures to detect and prevent fraudulent activities within payment processes.
• Ensuring all payment transactions are secure and adhere to industry standards for data protection.

Addition to Senior Role:

• Generating reports on payment activities, including volumes, processing times, and any issues encountered.
• Analyzing payment data to identify trends, inefficiencies, and areas for improvement.
• Training team members on the latest payment processes, compliance requirements, and customer service best practices.
• Sharing insights and updates on industry trends, regulatory changes, and new payment methods with the team.

What we\'re looking for:

• Possess at least a Diploma in any field.
• At least 1 year of working experience in Customer Service or Finance related fields is preferred. Fresh Graduates are welcome to apply.
• High proficiency in English language.
• Good command in BOTH English and Mandarin (as needed to support mandarin speaking customers).
• Experience in trading / investment / finance / forex will be an added advantage.
• Willing to work flexibly and shift arrangement.

What we offer/What\'s in it for you:

• Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
• We value your wellbeing - You\'ll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
• We appreciate your contributions with a 13th-month salary and performance bonus.
• We reward our best employees with quarterly employee recognition awards in USD.
• Feeling drowsy after lunch? Take advantage of our smart pantry access and weekly tea break/lucky draw.

Life as DOOersAt Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you\'ll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated!Discover your potential with Doo Group. Apply now and be part of our success story!

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