Job Description

Service Admin

Responsible to perform all administration and clerical duties including issuance of invoices, document processing, data updating, record keeping & compilation and effective in controlling the serialized documents, stationary and company asset.

Responsible for receipting all terms of payments (cash & credit card) and cheque payment made to the Company.

Ensure petty cash payments are made promptly and accurately.

Ensure all documents are in proper order with authorized signatory before submitting to Superior.

Ensure proper custody of cheques and receipts.

Update daily collection record and report to Service Head.

Perform general accounting.

Ensure all overdue debts are being monitored.

CRP

Ensure all walk - in customer are greeted and assisted pleasantly with their enquiries.

Attend and provide amicable solution in resolving customers' enquiries and complaint.

Monitor that phone calls are answered within three rings.

Provide information on current sales/service promotion or products.

Monitor and prepare weekly and monthly report to Branch Manager and Customer Care Department on the follow-up and reminder call status.

Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)

Conduct customer satisfaction survey at branches.

Assist service center activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.

Prepare "Thank you" letters to customers without e-mail addresses on new vehicle booking.

Ensure on the cleanliness of the customer's waiting area.

Any duties that may be assigned by Service Head.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Perai: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person