Job Description

Responsibilities:

• To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processes.
• To perform accurate repair estimates for both Insurance and cash paying customers.
• To do final bill / invoice for cash repairs and insurance cases.
• To upload all the necessary mandatory documents in Merimen system.
• To ensure all documents are complete before releasing the vehicle to the customers.
• To ensure Discharge Voucher (DV) to be signed by the insured before the vehicle been delivered.
• To do supplementary claims where needed.
• To liaise and negotiate effectively with insurance adjusters and insurance person-in-charge.
• Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date.
• To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.
• To make or initiate Back Orders and to follow-up with Job Controller on all Back Order Parts.
• To effectively handle customers\' dissatisfaction complaints.
• Continuous kaizen and apply problem solving steps to develop solutions to resolve work related problems and issues.
• Coach and provide career development advice to junior or trainee B&P service advisors.
• To support all service marketing promotions and campaigns.
• Others duties as assigned by superior.

Job Types: Full-time, Permanent Salary: RM1,500.00 - RM2,500.00 per month Benefits:

• Health insurance
• Meal allowance
• Parental leave
• Professional development

Schedule:

• Monday to Friday
• Weekend jobs

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Service Advisor: 1 year (Preferred)

License/Certification:

• driving license (Required)

• Health insurance