Job Description

• Minimum SPM qualification with at least 2-3 years sales and / or service experience.
• Diploma / Degree holders with 1 year experience in a customer service environment.
• Good communication skills and language proficiency in English and Bahasa. Mandarin is an added advantage.
• Able to work independently with minimum supervision.
• Excellent interpersonal skills.
• Possess positive attitude, customer first mindset, well groomed, people oriented, enjoy working in a challenging environment, resourceful and good working ethics.
• Must be able to work shifts, during public holidays.
• Able to work on rotation basis.
• Well verse of Apple products.

Responsibilities

• Proactively attends to all walk-in, service enquiries, payments and complaints. Need to be handled accurately, efficiently and aligned with company\'s processes, expectations, standard operating procedure and KPIs.
• Responsible in handling customer information, monetary transactions and company assets (equipment, accessories, testing tools, cash floats, daily collections).
• Ensuring proper control, reconciliation, accurate documentation and timely updates in systems so that there is no lost, fraud or abuse.
• Responsible for keeping abreast with company\'s products, services, systems, processes and technology content / displays.
• Involved and participates in ensuring the service center is a reflection and representation of the company\'s brand and organization at all times.
• Ensure proper conduct, discipline and representation of the company\'s brand, value and organization at all times.

Benefits

• Commission
• OT
• Staff purchase
• Medical Outpatient
• Product training (Apple)
• 5 working days
• Fun environment
• Quarter meal.

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Ricebowl