Service Advisor (kuching)
Kuching, Sarawak, Malaysia
Job Description
Job Scopes:
- Ensure overall customer satisfaction during after-sales service.
- Listen to customer\'s concerns about their car and document them in job orders.
- Validate service and warranty through the service booklet.
- Address and resolve customer complaints effectively.
- Conduct follow-up calls with customers.
- Schedule service appointments.
- Develop good relationships with customers and demonstrate a customer-centric mindset.
- To attend to customers\' vehicles with proper diagnosis and achieve the desired degree of customer satisfaction.
- Ensure proper handling of customers\' vehicles with proactive reception.
- To achieve yearly & monthly targeted budgeted sales and vehicle throughput.
- Demonstrate a strong customer-focused mindset.
- Strong communication abilities in Bahasa Malaysia and English are required.
- Experience in the automotive industry is considered an added advantage.
- Preferably candidate with Certificate/Diploma in Automotive qualification.
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Job Detail
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Job IdJD1044275
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuching, Sarawak, Malaysia
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EducationNot mentioned