Service Advisor

Taiping, Malaysia

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JOB DESCRIPTION

To ensure day-to-day aftersales and workshop operations are executed effectively.
Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
Implementing standards/directives for Aftersales defined in the dealership and those specified by Isuzu.
Maintaining a database of customers.
Able to handle customers\' enquiries and to solve customer\'s complaints to provide an excellent customer service.
To maintain and further improve the performance of the workshop operations.
Responsible on overall management, supervision and control of the workshop operations in accordance to the policies and procedures set.
To achieve the yearly aftersales, parts and accessories\' target.
Provide continuously guidance, support and feedback to subordinates.

REQUIREMENTS

Diploma or Degree in Automotive Engineering or Mechanical Engineering.
3 years\' experience in managing a team in a service or workshop environment.
Experience in car/power tool/ aftersales business will also be considered.
Strong understanding of aftersales processes.
Prior experience in workshop management \xe2\x80\x93 planning and operations is an added advantage.
Leads and guides workshop employees.
Able to work independently, good Interpersonal and communication skill, strong leadership skill.
To undertake any additional assignment as instructed by the Company.
Willing to travel when necessary.
Applicant must be willing to work in Taiping, Perak.

Salary: RM1,800.00 - RM2,800.00 per month Expected Start Date: 04/01/2023

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