Service Advisor

Taiping, Malaysia

Job Description

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JOB DESCRIPTION
  • To ensure day-to-day aftersales and workshop operations are executed effectively.
  • Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
  • Implementing standards/directives for Aftersales defined in the dealership and those specified by Isuzu.
  • Maintaining a database of customers.
  • Able to handle customers\' enquiries and to solve customer\'s complaints to provide an excellent customer service.
  • To maintain and further improve the performance of the workshop operations.
  • Responsible on overall management, supervision and control of the workshop operations in accordance to the policies and procedures set.
  • To achieve the yearly aftersales, parts and accessories\' target.
  • Provide continuously guidance, support and feedback to subordinates.
REQUIREMENTS
  • Diploma or Degree in Automotive Engineering or Mechanical Engineering.
  • 3 years\' experience in managing a team in a service or workshop environment.
  • Experience in car/power tool/ aftersales business will also be considered.
  • Strong understanding of aftersales processes.
  • Prior experience in workshop management \xe2\x80\x93 planning and operations is an added advantage.
  • Leads and guides workshop employees.
  • Able to work independently, good Interpersonal and communication skill, strong leadership skill.
  • To undertake any additional assignment as instructed by the Company.
  • Willing to travel when necessary.
  • Applicant must be willing to work in Taiping, Perak.
Salary: RM1,800.00 - RM2,800.00 per month Expected Start Date: 04/01/2023

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Job Detail

  • Job Id
    JD918716
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Taiping, Malaysia
  • Education
    Not mentioned