Job Description

MohonKelayakan

• Fresh graduates are welcome with Diploma and above
• Call centre experience is not a \'must\' but would be a distinct advantage.
• Professional and/or personal technical troubleshooting experience
• Mobile Operating System, Smartphone, Tablet, PC or laptop experience
• Deep curiosity for understanding technology, passion for learning more and sharingknowledge with others
• Uses analytical skills to isolate and resolve complex technical issues through appropriatetroubleshooting methodology
• Confident navigating through multiple systems and tools to research, comprehend and deliversolutions to customer in real time
• Able to self manage and work independently in a fast-paced and highly-demandingenvironment

Tanggungjawab

• Experience in customer facing environments (phone, chat, in person, etc.) interaction in somecapacity (can include volunteer work, or project work while in school)
• Demonstrates passion for customer service, ownership of the customer experience anddetermination to deliver a comprehensive resolution
• Obsesses over the customer experience and constantly strives to exceed their expectations
• Able to communicate clearly and effectively, both written and verbal in Cantonese and English
• Able to effectively tailor communication and style to differing audiences and read verbal andnon-verbal cues
• Approaches problems flexibly and is able to adapt and modify approach withoutcompromising outcome
• Providing a high caliber Customer interaction as measured by Client\'s call quality reports, callaudits, and customer satisfaction survey;
• Presenting to the public a strong working expertise in all Client Supported Products (now andin the future) as measured by Client\'s call quality reports, call audits, and customer satisfactionsurvey scores;
• Ensuring innovation and quality in all Customer interactions as measured by Client\'s call qualityreports and customer satisfaction survey;
• Capturing all required data elements in Client\'s internal Online Store and other systems ofrecord as required by the Client\'s training and operational procedures;
• Maintaining a general awareness of Client\'s strengths in the industry; and
• Assisting Customers by answering queries relating to their order status, changes and deliverytimeframes.

Manfaat

• Medical and Insurance Coverage
• EPF, Socso, EIS and etc.
• Annual Leave
• Medical Leave
• Career Progression
• World Class Training provided (Soft skill, system, SOP and product knowledge)

KemahiranFluency in Cantonese Customer Service Communication Skills Problem-Solving Skills Technical Knowledge MultitaskingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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