Job Description

Shangri-La, Kuala Lumpur



Find your Shangri-La in Shangri-La



At Shangri-La Group, joy is more than a feeling - it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.



We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.



Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.



As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.



We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.



It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Responsibilities:

Handle and coordinate all calls received by the Housekeeping Department, ensuring accurate recording, proper follow-up, and timely completion in line with Shangri-La standards.

Communicate guest requests and issues promptly to Service Managers, Service Leaders, or the Executive Housekeeper.

Maintain accurate records and documentation including telephone logs, guest loan items, lost and found, pest control, key and pager distribution, and other housekeeping reports.

Ensure proper filing and organization of all documentation and reports.

Record incoming and outgoing items from the housekeeping office and storerooms, and perform inventory checks accurately and on schedule.

Keep management informed of any guest complaints, emergencies, or unusual situations.

Requirements:

Articulate, pleasant, and well-presented.

Good command of English (oral and written); knowledge of a local language is an advantage.

Minimum completion of 12 years of schooling.

1-2 years of housekeeping experience preferred.

Computer literate and able to work independently with initiative and ownership.

Willing to work on shifts.