Job Description

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Career Opportunities: Service Associate - Revenue Optimization (167447)

Requisition ID 167447 - Posted - Malaysia - Shangri-La Kuala Lumpur - Revenue Optimization - Permanent

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Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region\'s most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Duties:

The Service Associate - Revenue Optimization is responsible to exceed in service delivery, optimize booking opportunities to achieve the highest possible occupancy levels for the purpose of maximizing room revenues & profit, and to promote customer retention and loyalty.

Requirements:

• Strong communications skills - verbal, written and analytical skills;
• Knowledgeable in Opera PMS functions & applications;
• Knowledge in Microsoft Word, Excel applications;
• Knowledge in managing various distribution systems eg. Opera, GDS, Channel Manager etc. will be an advantage;
• Degree or Diploma in Hotel Management or equivalent with Minimum 1 to 2 years working experience in room reservations/call centre operations;
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

Shangri-La Hotels & Resorts