Job Description

Mohon

Kelayakan

Education:

• SPM, diploma or equivalent preferred.

Experience:

• Prior experience in customer service, food service, or related field is an advantage but not always required.

Communication Skills:

• Good verbal communication skills in English and Bahasa Malaysia.
• Ability to effectively communicate with customers and team members.

Working Schedule:

• Can work 6 days a week followed by assigned working schedule, including weekends, and holidays.

Transportation:

• Have own transport to come to work on time.

Tanggungjawab

Customer Service:

• Greet customers as they enter the cafe in a friendly and welcoming manner.
• Take customer orders accurately and efficiently, using the cafe\'s POS (Point of Sale) system.
• Provide menu recommendations and answer customer inquiries about menu items, ingredients, and pricing.
• Ensure high levels of customer satisfaction by addressing any concerns or issues promptly and professionally.

Food and Beverage Preparation:

• Prepare and serve the food and beverages according to cafe standards.
• Ensure that all food and beverages are prepared and served in a timely manner.

Maintaining Cleanliness and Organization:

• Keep the cafe\'s front-of-house area, including serving counters, tables, and seating areas, clean and well-maintained throughout the shift.
• Monitor and maintain cleanliness and sanitation standards in accordance with health and safety regulations.
• Restock supplies, such as napkins, utensils, and condiments, as needed.
• Assist in maintaining inventory levels by keeping track of stock and notifying management when supplies are running low.

Cash Handling and Payment Processing:

• Handle cash and process credit/debit card transactions accurately and securely.
• Calculate and issue change to customers.
• Reconcile cash register at the end of the shift and report any discrepancies to management.

Teamwork and Collaboration:

• Collaborate with other team members to ensure smooth operation during peak hours.
• Communicate effectively with kitchen staff, baristas, and other service crew members to coordinate orders and maintain efficiency.
• Assist in training new team members as needed.

Upkeep of Equipment:

• Clean and maintain cafe equipment, including air con and refrigerators, to ensure proper functioning.
• Report any equipment malfunctions or maintenance issues to management promptly

Manfaat

• EPF, SOCSO, EIS
• Overtime Claim (OT hourly pay x1.5)
• Annual Bonus
• Public Holiday
• Annual Promote and Increment Opportunity
• Training
• MC Leave
• Medical Allowance
• Typhoid Injection and Food Handling Courses Claim
• Staff Meal
• Festive Angpao
• Wedding and Funeral Leave
• Maternity Leave

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