Service Desk Agent
Kuala Lumpur, M14, MY, Malaysia
Job Description
Location: Kuala Lumpur, Malaysia
Experience: 1 - 3 years
About the Role
We are hiring a
Service Desk Agent (Level 1)
to provide IT support for our global clients. If you have a passion for problem-solving, enjoy helping people, and want to grow your IT career with one of the world's leading technology companies - this role is for you!What You'll Do
Be the first point of contact for IT support (phone, email, and chat). Troubleshoot desktops, laptops, printers, networks, and applications. Support and perform basic tasks in
Active Directory, O365, Exchange, and Virtual Machines
. Log, track, and resolve incidents within SLA/KPI. Route complex issues to the right team while keeping customers updated. Provide excellent customer service in a24x7 shift-based environment
.What We're Looking For
1 - 3 years of IT support/service desk experience
Strong communication skills in
Bahasa Indonesia & English
Knowledge of desktop & network troubleshooting
Familiar with O365, AD, Exchange, wireless issues
Willing to work on
rotational shifts (including nights & weekends)
ITIL Foundation certification
is a mustMalaysian local candidate (mandatory)
Nice to Have
MCP or additional ITIL certifications
Knowledge of COTS applications, OS & browser troubleshooting
Job Type: Full-time
Pay: Up to RM3,000.00 per month
Work Location: In person
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Job Detail
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Job IdJD1187590
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned