Job Description

This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible.

Responsibilities:

• Identify and diagnose issues and problems
• Support problem identification
• Advise users on appropriate course of action
• Monitor Issues from start to resolution

Requirements:

• Degree holder in IT or related fields
• Fresh graduate or with 1 year of experience in IT Support, Helpdesk, or Desktop Support Functions
• Able to communicate effectively in Cantonese/ Mandarin and with good telephone etiquette to support HK market
• Working experience in a shared service / call centre environment supporting medium to large applications in a diverse environment globally is highly advantageous
• Working experience with internal / external clients and providing user support of client applications, PC/Windows network infrastructure and custom business applications
• Working experience in the support of Microsoft Windows OS, Microsoft Exchange, Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft Active Directory, DHCP, Network (wired/wireless) connectivity setup and VPN setup.
• Working experience in PC hardware and software setup
• Able to independently drive positive outcome/s in the face of difficult situations and/or fronting difficult users
• Able to multi-task in a fast-paced working environment
• Basic technical analytical and troubleshooting skills
• Willing to work on rotational weekends, after working hours, and rotational afternoon or night shifts, will be compensated accordingly.

Ref ID: 45813

Location:

Bangsar South, 14, MY

Business Unit: Lenovo PCCW Solutions

Full Time/ Part Time: Full Time

Job Function: Technology

Featured Job Category:: Technical/ IT/ ICT/ Engineering

PCCW