Job Description

Responsibilities: Required to manage day-to-day Service Desk processes and procedures Be the 1st point of contact for client support function Provide a focal point of communication and technical escalation to appropriate Consultants Perform administrative duties such as account moves and track issues in log Strong excel skills to help with excel updates in various listings To help with email reminders and follow ups within IT related issue. Laisse with billing team on PRs and POs related issue. Must be multitasking and able to lead a team. Requirements: 4 years experience of working on a Helpdesk or Service Desk Able to maintain accurate records and documentation Effective customer communications skills Excellent telephony skills Not necessary technical but preferably
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 153,000+ Ideapreneurs across 50 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000. HCL offers top-notch services and technologies to businesses in Malaysia since 1985, propelling innovation and a competitive advantage. Among IT services companies in Malaysia, HCL has one of the largest SAP delivery centers in the region, operating from two locations, Kuala Lumpur and Penang to serve its regional and global clients. HCL's customers in the region include over 60 companies, covering Fortune 500 majors in the banking and financial services, insurance, telecommunications, semiconductor, oil and gas, hi-tech, retail, manufacturing, logistics, travel, and automobile segments. HCL was one of the first IT and software companies in Malaysia to achieve the coveted MSC status
Bachelor's or Equivalent