Job Description

Service Desk Engineer

position for

Ssquad Global

, deployed to your

client in Kuala Lumpur

, under a

1-year extendable contract

, supporting a

24x7 IT environment

with

ITIL certification required

.

Company:

Ssquad Global (Deployed to Client )

Location:

Kuala Lumpur (Onsite at Client Location)

Type:

Full-Time | 1-Year Contract (Extendable)

Work Schedule:

Monday to Friday | 24x7 Support Coverage (Shift-based or On-call)

Certifications:

ITIL v3 (Mandatory),

BOSEIT (Preferred)

Job Overview

We are seeking

experienced Service Desk Engineers

to be deployed full-time onsite at our client's office in Kuala Lumpur. The ideal candidates will be responsible for first-line support of IT-related issues, including hardware, software, AV equipment, network connectivity, and peripherals.

This is a

24x7 IT support environment

, requiring engineers to work shift-based or be available on-call based on the rotation schedule. Candidates must have strong troubleshooting skills and experience in ITIL-based service delivery.

Key Responsibilities

Act as the primary point of contact for all IT service requests and incidents. Provide first-level support for hardware, software, AV, and network-related issues. Handle incidents via Microsoft Teams, email, and IT ticketing system. Perform basic Layer 1 & 2 network troubleshooting (LAN, WAN, Wi-Fi, VPN). Assist with user onboarding, hardware/software setup, and user access. Maintain and update IT asset inventory and documentation. Generate weekly, monthly, and annual reports (SLA, incident, technical, etc.). Escalate unresolved issues to vendors or third-party providers as necessary. Support IT system health checks and ensure adherence to security policies. Perform any IT-related tasks assigned by the client's IT team.

Required Qualifications

Minimum Diploma in Computer Science, Information Technology, or equivalent.

ITIL v3 Certification (Mandatory).

Minimum 3 years' experience

in a Service Desk or IT Support role. Familiar with ITIL Incident, Service Request, and Change Management processes. Experience with ticketing systems, remote support tools, and documentation. Good understanding of network protocols (TCP/IP, DHCP, DNS). Proficient in IT asset management and system health monitoring. Strong customer service and communication skills. BOSEIT certification (Preferred - for offshore travel readiness). Willingness to work on-call and provide after-hours support if required

Work Schedule

Monday to Friday

, 24x7 support coverage based on shift rotation or on-call. Must adhere to

CPOC's working calendar

. Occasional

offshore travel

may be required (allowances apply).

Job Location

Onsite

at Client Office, Kuala Lumpur Candidates must be available to report daily to the client's premises.
If intertested please apply : hemlata@ssquad.com

Learn More:

https://ssquad.com

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM1,931.64 - RM5,610.23 per month

Benefits:

* Health insurance