Job Description

The Service Desk Development program focuses on bringing ambitious career focused individuals into the Global IT organization with the primary goals of developing future IT leaders. This is a fully remote (work from home) position. The program gives interns the ability to work with all of PPG's employees as part of our 24x7x365 Service Desk. New hires will utilize the ITIL methodology best practices of Incident, Problem and Knowledge Center support as they provide customers with support about IT services.The Helpdesk Representative will:

• Identify, research and resolve technical problems
• Handle incoming telephone calls, online chats and emails for technical support
• Document, track and monitor problems to ensure timely resolutions for customer
• Participants will be able to rely on instructions and pre-established guidelines to help users and

• will receive on-the-job training, yearly corporate training and individualized training to help you grow personally and professionally.

Qualifications

• Working to obtain a degree in the Information Technology (or related) field
• Willingness to work in a 24x7x365 environment
• Willingness to learn PPG's IT environment
• Ability to succeed in the Service Desk role while engaging interest to develop into other roles

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About us:Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday xe2x80x93 everyday.PPG: WE PROTECT AND BEAUTIFY THE WORLDxe2x84xa2
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are xe2x80x9cOne PPGxe2x80x9d to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday xe2x80x93 everyday.PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.

PPG Industries