Job Description

Job Purpose

To provide

fast, professional, and safe technical service

for TSM's equipment and systems--covering

resistance welding machines, power sources/controllers (AC/DC/Inverter), robotics automation peripherals, sensors, pneumatics, and basic PLC/control troubleshooting

--to ensure customer uptime, product quality, and long-term service relationships.

Key Responsibilities1) Field Service & Troubleshooting

Attend breakdown calls, diagnose root cause, and restore machine operation quickly. Troubleshoot

electrical control circuits

: power distribution, contactors/relays, sensors, solenoids, safety circuits, interlocks. Support resistance welding systems: weld controller settings, current monitoring, timing, electrode force and water-cooling checks common issues like unstable current, overheating, water leak causing short, diode/SCR/IGBT failure symptoms Perform

mechanical checks

: alignment, actuator movement, cylinder issues, jigs/fixtures, wear parts.
2) Preventive Maintenance (PM) & Calibration Support

Execute PM schedule and standard checklists (cooling system, cables, connectors, insulation, grounding, clamps). Carry out measurements: basic electrical tests, clamp meter readings, insulation tests (if trained), continuity checks. Support weld quality consistency through parameter verification and periodic inspection.
3) Installation, Commissioning & Training

Assist installation and commissioning of new machines/controllers at customer sites. Run functional tests and verify safety compliance. Train customer technicians/operators on daily checks, correct operation, and basic troubleshooting.
4) Service Reporting & Documentation

Prepare service reports with

problem description, actions taken, parts replaced, readings, recommendations

. Maintain clear service history for each machine (important for ROI and upgrade proposals). Escalate recurring issues with evidence (photos, readings, error codes, event logs).
5) Parts & Tools Management

Identify required spare parts and coordinate ordering with admin/store. Maintain service tools (multimeter, clamp meter, laptop cables, hand tools) in good condition. Follow company SOP for parts return / warranty / old-part tagging.
6) Team Support & Continuous Improvement

Share troubleshooting knowledge internally (common failures, best practice). Support internal refurbishment jobs in workshop when not on-site. Suggest improvements to standard PM checklist and service SOP.
Job RequirementsEducation

Diploma / Degree in

Mechatronics, Electrical & Electronic Engineering, Automation, Instrumentation, or equivalent

.
Experience

1-3 years

hands-on service/maintenance experience in industrial environment preferred. Fresh graduates can be considered if strong practical skill + good attitude.
Required Technical Skills (Must Have)

Basic electrical control knowledge

: reading wiring diagrams, basic ladder logic understanding (a plus), control panel layout awareness sensors (proximity/photoelectric), relays/contactor logic, solenoid valves, safety interlocks

Basic troubleshooting tools competency

: multimeter usage (voltage/current/continuity), clamp meter, basic fault isolation method

Mechatronic fundamentals

: pneumatic systems (FRL, cylinders, solenoid valves), mechanical alignment, bearings/fitment basics

Industrial discipline

: safety mindset, lockout/tagout awareness, tidy cable management, documentation discipline
Preferred / Advantage Skills (Good to Have)

Experience with any of these:

Resistance welding controllers

(AC/DC inverter/AC inverter), welding transformers, secondary circuits PLC basics: Mitsubishi / Omron / Siemens (basic I/O checking, online monitoring) Servo/drive troubleshooting basics Robotics peripheral knowledge (IO handshaking, safety circuits, basic teach pendant awareness) Able to use laptop software tools for controller logs / parameter backup (where applicable). Valid driving license, comfortable traveling to customer sites.
Soft Skills (Important for TSM)

Strong communication: can explain technical issues clearly to customer maintenance teams. Customer-first mindset, calm under pressure for urgent breakdowns. Good teamwork + willing to learn fast. Good discipline: punctuality, reporting, responsibility.
Work Conditions

Field-based, factory environment (heat, noise, PPE required). May require

after-hours support

for urgent breakdowns (with OT/allowance per company policy). Travel within Malaysia; occasional outstation.
KPI / Performance Indicators (Suggested)

Response time & closure time (MTTR) Repeat breakdown rate (quality of fix) PM completion rate Service report accuracy & completeness Customer satisfaction feedback Safety compliance (zero avoidable incidents)
Job Type: Full-time

Pay: RM2,500.00 - RM4,200.00 per month

Benefits:

Free parking Opportunities for promotion Professional development
Education:

STM/STPM (Preferred)
Language:

Mandarin (Preferred) Malay (Preferred) English (Preferred)
Willingness to travel:

100% (Preferred)
Work Location: In person