Job Description

Including but not limited to:

Service Responsibilities

• Perform field service machine maintenance, calibration, and repair.
• Carry out Coordinate Measuring Machine (CMM) - (including Metrotomography and optical microsystem), installation, commissioning, warranty support.
• Support in local and regional exhibition and seminar
• Support in planning the Service team\'s work activities by working closely with the Administrator.
• Handle customers\' request based on priority and importance, or as requested by Service Manager
• Support to enforce adherence to documented operation procedures and machine check lists
• Monitor repair part failure frequency and make recommendation for stocking
• Support to plan and recommend service tools requirement
• Ensure calibration standards and tools validity
• Collaborate & support the team in getting the job/request completed.
• Coach & mentor new or junior engineer during onboarding.
• Work closely with other departments i.e., Logistics, Finance, to complete the sales process.
• Promote services and new service product to customer.

Administrative

• Ensure Customer Care Ticket (CCT) & Service Order (SVO) are created before attending to job request.
• Update SVO daily & submit Service Order Confirmation (SVOC) promptly for billing process.
• Submit Customer Perfect Order (CPO) & draft commissioning certificate to Administrator for further processing immediately after each New CMM installation.
• Prepare draft calibration report immediately after calibration service to Service Manager for approval
• Support Administrator to generate quotation with recommended parts & labour charges.

Development & Training

• Take initiative in updating one\'s own product & technical knowledge - CurioZ
• Participate training program, workshop & seminar etc. as organized by the department or company.
• Recommend training requirements based on I-Base
• Any other duties and responsibilities as assigned by the Company.

Job Requirements:

Education

• At least a Diploma or Bachelor in Engineering Discipline \xe2\x80\x93 Preferable Mechanical / Mechatronics / Electronics / Electrical

Experience

• At least 3-5 years experience working as customer care in field service support preferably in the metrology, precision or related industry with indept knowledge troubleshooting and diagnostics skills.
• Minimum 3 year experience in the precision / manufacturing / Automotive / Aerospace / Oil & Gas industry in manufacturing field or production, CNC programming, CMM, CAD-CAM exposure, technical software training and support in the use of PC based tools.
• Preferable with Metrology knowledge or experience in inspection processes in a Manufacturing environment. Worked on CMMs or Quality process instruments.

Other skills

• Good communication & interpersonal skills. Good command of written and spoken English and Bahasa Melayu. Knowing additional language will be an advantage.
• Excellent in analytical and problem solving skills
• Self-driven and result-orientated
• Able to work independently and as a team
• Possess a valid driving licence, with own car is an advantage.
• Ability to read technical drawings
• Excellent understanding of the customers requirements.
• Basic knowledge on computer hardware and software.
• Optional: CAD CAM exposure.

Your ZEISS Recruiting Team: Deirdre Tracy Fernandez

Zeiss