Job Description

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Reports to:

Technical Specialist PI Segment - Johor Bahru

Key Purpose of the Role:

Strategic Outcome:

Deputy to Senior Service Engineer/Team leader/ Technical Specialist/Manager

High level Technical Support for the team / technical problem solver

Key Responsibilities

Desired Outcomes

Technical Support

\xc3\x98 Responsible for representing the service solution to customers and at field events such as troubleshooting, repair, modification, calibration, verification, etc

\xc3\x98 PM / Cal for all level equipment

\xc3\x98 Installation of equipment

\xc3\x98 Attend to break-fix and customer technical issue

\xc3\x98 Attend to customers\' technical inquiries and provide technical support to ensure customers\' satisfaction

\xc3\x98 Interact with customers\' technical teams

\xc3\x98 Develop customer\'s staff by providing technical training.

\xc3\x98 Self Improvement initiatives : commitment to complete assessment and training plan within timeline.

Competencies

\xc2\xb7 Sound Technical

\xc2\xb7 Good Interpersonal and Verbal/Written Communication

\xc2\xb7 Customer Focused and Market Driven

\xc2\xb7 Analytical and Problem Solving Skills

\xc2\xb7 Innovation/Continuous Improvement

\xc2\xb7 Teamworking

\xc2\xb7 Results Focus/Oriented

\xc2\xb7 Self/Project Management

Mandatory:

\xc2\xb7 Degree/Diploma in Engineering/chemistry or related field

\xc2\xb7 At least 2-3 years working experience in a Service environment

\xc2\xb7 Self-starter with a proactive approach

\xc2\xb7 Possess own transport and willing to travel

Preferred:

\xc2\xb7 First hand understanding of technical equipment

\xc2\xb7 Knowledge of weighing or analytical instrument

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