Job Description

Overview:

Are you curious about technology and eager to learn how IT services relates with business?

Join our supportive team and gain hands-on experience with IT Service Management (ITSM) and Remote Monitoring & Management (RMM) solutions. This internship is designed to help you grow, learn, and discover how organizations run their IT operations.

Responsibilities:

Work alongside experienced consultants to support pre-sales and post-sales activities, such as preparing product demos, involved in proof-of-concept setup projects, and implementation rollouts. Assist in designing and planning IT solutions, participating in pilot projects and user acceptance testing. Help analyse customer needs and suggest improvements, learning how to align technology with business goals. Provide basic technical support to customers, ensuring timely responses and learning about service level agreements (SLAs). Take part in team meetings, brainstorming sessions, and collaborative projects.

What we are looking for:

Good communication skills and a willingness to learn. Interest in IT infrastructure, software and technology (no prior experience required, but any exposure is a plus). Basic understanding of IT concepts (e.g., networks, servers, software). Enthusiasm for problem-solving and helping others. Team player attitude and a proactive approach. Flexibility to support the team during major issues or outages. Proficiency in Malay and English. Willing to travel to Klang to work in SRKK office.

Bonus Skills (Not Required, but Nice to Have)

Any IT technical certifications, ITIL knowledge, basic coding, or SQL skills.
Job Type: Internship
Contract length: 4 months

Pay: RM800.00 - RM1,000.00 per month

Benefits:

Additional leave Flexible schedule Work from home
Application Question(s):

Your current location? Internship period? (Start date & End date)
Work Location: In person