Job Description

Experience - 7 + Years Task Description: We are seeking a highly skilled and experienced Senior ServiceNow Expert with a strong background in developing solutions within the Customer Service Management (CSM) module . The ideal candidate will have a deep understanding of ServiceNow architecture, CSM processes, and will be responsible for designing, implementing, and maintaining advanced CSM solutions to enhance our customer service operations. - 8/9 Years experience Work Result: Maintain and develop new features for Spark. Skill Area: Application Development Technology: Container Platforms Proficiency - Technology: Expert SKILLS: Service Now Module Developer (Not Service now developer). In this role, you will be responsible for leveraging your extensive expertise in ServiceNow, specifically within the Customer Service Management (CSM) module. Your primary focus will be on designing, building, and maintaining advanced solutions within the CSM framework to improve and optimize customer service operations. You will collaborate with cross-functional teams to understand business requirements and translate them into effective technical solutions. Your role will involve working with ServiceNow architecture, processes, and technologies to enhance the customer service experience. Your key outcome will be to maintain and develop new features for a platform or system called \'Spark.\' This could refer to an existing application or system that is part of the organization\'s technology landscape. Your work should contribute to enhancing the capabilities and functionalities of Spark, likely related to customer service operations. Technology: Container Platforms: This refers to the use of containerization technologies such as Docker or Kubernetes. You should have a strong understanding of deploying and managing applications within containerized environments, which allows for efficient and consistent deployment across various platforms.

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