Job Description

Company Description
About Us
At IKEA, we believe that we are better when we are physically together for collaboration, dialogues, and conversations. We believe in the power of human interactions, the informal chats, the energy, belonging, and creativity generated by people being in the same place. Our approach is that we spend most of our time in the IKEA workplace, with the flexibility to work from home.
Our vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing and food products at prices so low that as many people as possible will be able to afford them.
Supply Chain Operations is a global business unit within IKEA Supply, connecting customers with IKEA products in a simple, affordable, and sustainable way. With over 700 co-workers, we lead, plan, and execute the supply of products between suppliers and retailers. We deliver excellent transport and logistics solutions by optimizing replenishment, managing goods flow, sourcing and developing transport and logistics capacities, and securing supply quality.
Category Contract Logistics is responsible for sourcing and operating outsourced warehouses and logistics services at optimal cost, while meeting high service and quality standards. We ensure safety, security, and sustainability, continuously contributing to the IKEA vision. Operating in one of the most dynamic areas of logistics, we embrace innovation and technology to keep improving.
To support our growth in South and Southeast Asia, we are now looking for a Service Provider Operations Developer to join our team in Port Klang, Malaysia.

About the Role
We are looking for a skilled and motivated person to help us lead operational excellence and deliver outstanding performance to IKEA customers. Our team focuses on sourcing, implementing, and developing warehousing and logistics solutions that balance total supply chain cost with service level, capacity, and sustainability.
As a Service Provider Operations Developer, you will play a key role in driving and improving the operational performance of our logistics service providers. Guided by a defined framework and relevant Key Performance Indicators (KPIs), you will ensure excellence across multiple dimensions of logistics operations.
This position serves as a crucial link between the category team and internal stakeholders, acting as the go-to expert for operational matters related to our logistics units.
This is a full-time role based in our office in Port Klang, Malaysia, reporting to the Business Development Manager, Contract Logistics.
Key Responsibilities

• Monitor and manage the operational performance of logistics service providers across areas such as capacity fulfilment, precision, quality, and safety within your assigned region.
• Provide operational support during the Request for Quotation (RFQ) process.
• Lead the implementation of new logistics units, including training and onboarding.
• Ensure compliance with Standard Operating Procedures (SOPs), conduct compliance checks, and oversee warehouse operations.
• Align projected capacity needs with optimal capacity planning based on forecasts and supply chain requirements.
• Drive continuous improvement initiatives to boost efficiency and effectiveness in logistics operations.
• Collaborate with the Business Developer to identify cost-saving opportunities for logistics service providers.
• Stay informed on market innovations in warehousing and apply value-adding solutions.
• Keep up with logistics market trends, cost drivers, and relevant legal and regulatory developments.

Qualifications
About You
We are looking for someone who brings a strong mix of expertise, curiosity and drive:

• In-depth knowledge of logistics, including contract logistics, warehousing, and distribution.
• Understanding of market conditions and macroeconomic trends in South and Southeast Asia.
• Strong grasp of supply chain fundamentals and cost structures, with excellent negotiation skills.
• Proficient in data analytics and tools like Excel, Power BI, Qlik Sense, and PowerPoint.
• Excellent communicator, comfortable engaging with diverse audiences.
• Collaborative team player who thrives in cross-functional environments.
• Self-driven and passionate about operational improvement, always seeking smarter solutions.
• Highly organized and able to manage multiple priorities.
• Change agent who embraces and drives transformation.
• Experience with IKEA Supply Chain and leading cross-functional, cross-cultural initiatives.
• Familiarity with IKEA Transport Management System is a plus.
• University degree in logistics, economics, or business administration.
• Minimum 5 years of relevant experience.
• Fluent in English, both spoken and written.

Additional Information
Why Join Us
We believe in you.
You will lead your assignment in a diverse team, partnering with world-class service providers and driving continuous improvement in logistics.
We grow with you.
In regular conversations with your manager, you can explore your development and career opportunities, and we will support you on the way. We embrace making mistakes and learning from them. For us at IKEA, this is the best way forward.
We develop together.
We listen, build strong relationships, and help our partners grow to their full potential.
Recruitment Process
If this sounds like the right opportunity for you, we would love to hear from you! The selection process is ongoing, so please submit your application in English as soon as possible, no later than 5 October 2025.

Skills Required