Service Scheduler Shah Alam
Job Description
\xef\xbb\xbfTechnical Support\xc3\x98 (CTS) Schedule confirmation by calling end customer followed by schedule confirmation email\xc3\x98 Optimizing available field service resources by assigning service assignments to technician dashboard\xc3\x98 Housekeep the Salesforce Dispatch Console according to respective service territories\xc3\x98 Ensuring planned order completing before the target date/due date\xc3\x98 Follow up on open orders (incomplete and RFS status)\xc3\x98 Update scheduling tools in timely manner to reflect up to date information\xc3\x98 Managing job loading, productivity and workload distribution across FST which promotes field force efficiency.\xc3\x98 Field Service route optimization/planning reducing technician\'s windshield to wrench ratio.\xc3\x98 Adhering to SLA and response time as per service contract agreement\xc3\x98 Backup team member on job scheduling s in their absenceMandatory:\xc2\xb7 Diploma or degree holder\xc2\xb7 Fresh graduate/with experience\xc2\xb7 Self-starter with a proactive approachPreferred: Prior knowledge in handling Salesforce/SAP CRM platform
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Job Detail
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Job IdJD1027794
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShah Alam, Selangor, Malaysia
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EducationNot mentioned