Job Description

Service Supervisor (Grab-and-Go Cafe)

Location:

Bandar Sri Damansara / Pavilion Kuala Lumpur

Job Type:

Full-time

Reports To:

Outlet Manager

Job Overview

We are looking for a

hands-on, disciplined and decisive Service Supervisor

to lead front-line operations at a

high-volume grab-and-go cafe

or kiosk.

This is a

fast-paced environment

where speed, accuracy and teamwork are critical. The ideal candidate must be comfortable working on the operations floor, making quick decisions, and ensuring smooth service flow during peak hours.

Key Responsibilities

Supervise daily operations during peak and non-peak hours Ensure orders are taken, prepared, packed and handed over accurately and efficiently Lead, coordinate and manage service crew in high-volume situations Monitor queue flow, waiting time and order accuracy Enforce SOPs, hygiene standards and food safety at all times Handle customer feedback and complaints professionally Assist with staff scheduling and manpower planning Train new staff and coach existing team members to improve performance
Requirements

Able to work under pressure and make quick decisions Hands-on, firm, disciplined and proactive on the operations floor Strong communication and team leadership skills Detail-oriented with a focus on speed and accuracy Willing to work shifts, weekends and public holidays
Experience

Minimum

2-3 years of experience in F&B industry

At least

1 year experience as Supervisor or Senior Crew

Experience in grab-and-go, cafe or high-traffic outlets is an added advantage
Salary & Benefits

Salary from RM2,700 and above + allowances

Performance-based incentives (KPI) Training provided Structured and stable working environment Staff meals
How to Apply

Interested candidates may

WhatsApp or call 014-363 4366

for more information or to apply.

Job Types: Full-time, Permanent

Pay: From RM2,700.00 per month

Benefits:

Meal provided Opportunities for promotion Professional development
Work Location: In person