Job Description

Service Support Coordinator (Bintulu office)

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GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success - come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.



Why join GEA

Job information

Reference Number

JR-0035444

Job function

Service

Position type

Full time

Site

Sublot 10 of Parent Lot 1632 and 1633, Both of Block 20, Kemena Land District, 97000 Bintulu, Sarawak


Your responsibilities and tasks:Prepare quotation and costing for East Malaysia customer Monitor SLA program & service planning with assist of Team Leader Support indoor sales and follow up with customer via email/phone call Execution spare part and field service order and on-time delivery to customers, according to relevant after sales orders (incl. stock picking) Manage client information via client relationship management (CRM) software Maintain installed base database Liaise with other members of the team and support workshop admin task Provide invoicing and monitor account receivable Manage and maintain office facilities, replenish stationary and workshop tools Maintain housekeeping for office, workshop/warehouse Monitor stock level, manage inventory and lead stock take activities Prepare/support on service documentations such as reports, manual etc
Your profile and qualifications:

Candidate with experience in the engineering service industry Proven experience in spare parts sales and order processing or other similar previous responsibilities will be considered a plus. Candidate with degree / diploma in engineering is preferred. Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint). Well-organized and responsible with an aptitude in problem-solving Good oral, written and presentation skills in the English language are essential. Independent, highly motivated, service driven and open-minded. A team player with strong interpersonal skills. Able to communicate/deal professionally with both internal and external clients. Strong sense of ownership Organized, has an analytical mind and able to eliminate obstacles through creative and adaptive approaches. Comfortable in the dynamic atmosphere of a technical organization with a rapidly moving daily routine. * Drive for self-improvement and learning